PSS is a $1.4B enterprise, which provides comprehensive solutions, ranging from enabling processed industry operations to enabling OEMs with our sensors, to making warehouses smarter and improving worker productivity. Collectively, we are innovating and creating value for customers by enhancing their sustainability, resiliency and productivity.
This role will report to the regional Customer Experience Supervisor/Senior Supervisor and will be responsible for commercial and operational activities as part of the Order-To-Cash process for A customer base: i.e. validation and booking of customer orders, managing order fulfillment activities, providing proactive updates to customers, managing physical & financial claims etc. with a strong alignment with all relevant internal functions as part of the end-to-end customer experience.
The Customer Experience Exp Professional role ensures seamless execution of assigned large-scale projects, optimizing internal reporting mechanisms, and driving continuous improvement initiatives. By completing thorough testing of new tool enhancements, the Customer Experience Exp Professional will ensure operational excellence and support the company's strategic objectives. This role is pivotal in fostering a culture of efficiency, innovation, and quality, driving improvements and eliminating no value added/waste activities ultimately contributing to the overall success and competitiveness of the organization.
**MUST HAVE**
- Bachelor’s degree
- Business fluent in written and spoken English, other European languages represent a plus
- 5+ years Customer Support and/or equivalent in supply chain / order management / OtC related experience
- 2 years of experience with reporting & analytics, knowledge transfer and/or coaching experience
- High level of customer orientation




- Strong knowledge/experience with CRM/ERP system business processes (SAP is required)
- High level of MS office skills (Excel, Word, Outlook, PowerPoint, Teams)
- Process documentation skills
- Analytical skills
- Versátil individual with a high level of intercultural sensitivity, able to adapt to a quickly changing environment and drive continuous improvement
- Demonstrated solution-oriented, pro-active “can do” attitude, Willingness, and ability to work under own initiative and time pressure, effective decision makerSelf-motivated with assertive communication skills, positive and result oriented attitude - taking ownership of tasks assigned
**NICE TO HAVE**
- Six sigma knowledge is a plus
- Project mgmt. experience/knowledge is a plus
- SME user level for SAP, SFDC, InContact and/or other CRM/ERP tools
- Incoterms & special Trade and Compliance knowledge including applicability and exceptions
- Financial understanding of the OTC process including: VAT, billing, proforma requirements, credits
- Ability to build relationships and networks in a virtual team environmentStrong team player with the ability to take ownership and follow-through
LI-Hybrid
**Customer Experience EXP Professional**:
- Execute large-scale projects such as SAP migrations and pricing initiatives
- Ensure projects are delivered on time, within scope, and budget and other project requirements




- Ensure thorough documentation and communication of project status, findings, and recommendations
- Coordinate with cross-functional teams to ensure seamless execution of projects, such as E-billing and M2M digital tools
- Provide strategic direction and oversight for MOS development and enhancements
- Develop and maintain comprehensive internal reporting mechanisms
- Conduct Root Cause Analysis (RCA) to identify issues and implement Corrective and Preventive Actions (CAPA).
- Ensure all tools meet quality and performance standards before go live and throughout their life-cycle
- Play an active role in the implementation and maintenance of the Accelerator Operating System
**Pre-Order Entry**:
- Timely gather all relevant info to accurately respond to all customer queries related to:
product availability, stock levels, list prices where applicable (awareness of confidentiality constraints), lead times, minimum order quantity and/or value
- Accurately and on time perform system updates: new customer set-up, customer amendment and change (including ship-to, bill-to, payer, direct/indirect customer etc., based on information received from sales)
- Other customer special requirements related to GBE/market
**Order Entry**:
- Validation and order entry of customer purchase orders within defined target
- Ensures timely resolution of all potential roadblocks preventing order processing flowing seamlessly to fulfilment (price discrepancy, credit holds, material exclusion etc)
- Covers order scheduling according to customer specific requirements as well as internal stock availabilitySet up, document and maintaining the order entry process for assigned customer
**Backlog Management**:
- Act as an active interface between customer Integrated Supply Chain (ISC),

📌 Exp Cust Exp Professional (San Luis Potosí)
🏢 Honeywell
📍 San Luis Potosí