Join us at Entrust
At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.
Get to Know Us
Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’sthe curiosity, dedication, and innovation that drive our success and help us anticipate the future.
We’re looking for a Field Service Technician - Mexico City
The Field Service Technician will provide support to our customers and deliver on all the services and offerings, Entrust contracts with our customers.They provide both preventative and emergency maintenance, and ensure the equipment at the customer sites is in proper working order.The Field Service Technician will perform the accountabilities detailed below and other duties as assigned.
We offer flexibility

We offer a diverse work environment

Futureproof your career with a job in information security

How you will make an impact:
Electromechanical Emergency and Preventative Maintenance 60%
Deliver high quality preventative and emergency maintenance services on Entrust Datacard equipment

Diagnose and understand equipment problems

Work with a high degree of autonomy with the ability to test, diagnose and resolve issues

Utilize Oracle or equivalent ERP platform in use by Entrust to maintain proper inventory levels, resolve issues, and provide customer support by following established processes for service activity reporting and call management

Drive to customer sites to provide service and maintenance

Customer Interaction 30%
Interact with customer operations staff

Be consistently reliable and timely in all aspects of the position, and display a positive attitude

Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance

Work to continually improve customer relations

Adjusts to customer culture in communication, dress code, and compliance with their behavioral standards yet maintaining and modeling Entrust values

Learning and Development 10%
Participate in company sponsored personal development and quality initiatives

Complete all company training and development courses required by Entrust

Develop competency in required applications to confidently use diverse software and systems required by the operation

Assist less experience personnel that require assistance with difficult repair problems

Committed to continuously improve by sharing ideas, problem resolution successes, and suggestions on process improvement

Qualifications:
Basic Qualifications
Associates degree in Electronics or equivalent verifiable training

Minimum of 2 year of electromechanical technician experience

Proficient problem solving and troubleshooting skills

Proficient with PC’s, current operating systems and relevant software applications





Willingness and ability to work flexible hours/shifts, assignments and travel when required, including temporary off-site short term assignments in other locations

Ability to lift up to 70 lbs

Preferred Qualifications:
Additional electromechanical technician or field service experience

Entrust central issuance

Advanced technical education

Proficient in electro-mechanics, digital electronics and software required to maintain Entrust and 3rd party products

Skilled with tools and electronic test equipment

Why Should You Apply?
Leader in the security industry

Friendly, supportive & knowledgeable teams

Opportunities for on-the-job training

You’ll help secure identities!

Buscamos contratar un Técnico de Servicio de Campo
Resumen del puesto:
El Técnico de Servicio de Campo proporcionará soporte a nuestros clientes en todos los servicios y ofertas de producto que Entrust contrata con nuestros clientes. Proporcionan tanto mantenimiento preventivo como de emergencia, y aseguran que el equipo en las instalaciones del cliente esté en condiciones de funcionamiento adecuado. El Técnico de Servicio de Campo realizará las responsabilidades detalladas a continuación y otras funciones asignadas.
Responsabilidades:
Mantenimiento electromecánico de emergencia y preventivo 60%
Ofrecer servicios de mantenimiento preventivo y de emergencia de alta calidad en equipos de tarjetas de datos Entrust

Diagnostica problemas en el equipo

Trabaja con un alto grado de autonomía y la capacidad de probar, diagnosticar y resolver problemas

Utilizar Oracle o una plataforma ERP equivalente que utilice Entrust para mantener niveles adecuados de inventario, resolver problemas y proporcionar soporte al cliente siguiendo procesos establecidos para la notificación de actividades de servicio y gestión de llamadas

Conduce hasta los puntos de venta de los clientes para ofrecer servicio y mantenimiento

Interacción con el cliente 30%
Interactúa con el personal de operaciones al cliente

Sé consistentemente fiable y puntual en todos los aspectos del puesto, y muestra una actitud positiva

Demuestra habilidades de relación con el cliente que permiten la resolución independiente de la mayoría de las situaciones sin ayuda de la dirección

Trabajar para mejorar continuamente las relaciones con los clientes

Se adapta a la cultura del cliente en la comunicación, el código de vestimenta y el cumplimiento de sus estándares de comportamiento, manteniendo y modelando los valores de Entrust Datacard

Aprendizaje y Desarrollo 10%
Participar en iniciativas de desarrollo personal y calidad patrocinadas por la empresa

Completar todos los cursos de formación y desarrollo de la empresa requeridos por Entrust





Desarrollar competencia en las aplicaciones requeridas para utilizar con confianza diversos softwares y sistemas requeridos por la operación

Asistir a personal con menos experiencia que necesite ayuda con problemas de reparación difíciles

Comprometido a mejorar continuamente compartiendo ideas, éxitos en la resolución de problemas y sugerencias para mejorar procesos

Cualificaciones:
Cualificaciones básicas
Título de Asociado en Electrónica o formación equivalente verificable

Mínimo de 2 años de experiencia como técnico electromecánico

Habilidades competentes para resolver y solucionar problemas

Dominio de computadoras, sistemas operativos actuales y aplicaciones de software relevantes

Disposición y capacidad para trabajar horarios/turnos flexibles, asignaciones y desplazamientos cuando sea necesario, incluyendo asignaciones temporales fuera de las instalaciones de corta duración en otras ubicaciones

Capacidad para levantar hasta 70 libras

Cualificaciones preferidas:
Experiencia adicional como técnico electromecánico o servicio de campo

Equipo de emisión central de Entrust

Educación técnica avanzada

Competente en electromecánica, electrónica digital y software necesario para mantener productos Entrust y de terceros

Expertos en herramientas y equipos electrónicos de prueba

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At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:
Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.

Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer adaptable options that fit your lifestyle.

Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.

We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to general affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.
Ready to Make an Impact?
If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.
Apply today!
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Entrust is an EEO/AA/Disabled/Veterans Employer
Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.
Recruiter:
Xochitl Ticas Lara

📌 Field Service Technician - Mexico city (Ciudad de México)
🏢 Entrust Mexicode CV
📍 Ciudad de México