locations
- Mexico City, Mexico
- time type
- Full time
- posted on
- Posted Today
- job requisition id
- JR
**Be the one building AI-powered experiences where they matter most.**
- At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
- Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.
- Architect the foundation for how enterprise organizations adopt and scale artificial intelligence to transform customer experience and operational performance. This role shapes how AI capabilities are translated into real business value, influencing how integral brands design, deploy, and optimize intelligent customer engagement solutions. At Genesys, we are advancing AI-driven experiences that improve how businesses connect with their customers in meaningful, measurable ways, and this role plays a central part in that mission. You will operate at the intersection of product innovation, customer strategy, and technical execution, partnering with senior leaders to align AI architecture with business outcomes. The position offers visibility across enterprise initiatives and the opportunity to drive innovation at scale while expanding expertise in next-generation AI technologies.
**Key Responsibilities**:
- Lead the design of scalable AI architectures that enable enterprise customers to deploy high-impact customer experience solutions
- Translate complex AI capabilities into measurable business outcomes such as improved customer satisfaction,



reduced operational costs, and increased automation efficiency
- Drive alignment between product, engineering, and customer-facing teams to ensure successful AI solution adoption and long-term value realization
- Partner with senior stakeholders to shape AI strategies, influence roadmap direction, and guide enterprise-level decision making
- Develop reusable solution frameworks, accelerators, and prototypes that speed up deployment and improve consistency across implementations
- Deliver compelling technical demonstrations and solution narratives that clearly communicate AI value to both technical and business audiences
- Establish best practices for AI lifecycle management, including testing, deployment, monitoring, governance, and continuous optimization
- Enable integration of AI solutions within complex enterprise ecosystems, ensuring scalability, performance, and interoperability
**Required Qualifications**:
- 8+ years of experience working with artificial intelligence technologies such as LLMs, NLU, NLP, prompt engineering, or related frameworks
- Demonstrated success designing and delivering AI-driven solutions for enterprise customers
- Strong experience presenting technical architectures and influencing both technical and executive stakeholders
- Proven track record of leading cross-functional initiatives across product, engineering, sales, and customer success teams




- Deep understanding of AI implementation lifecycle, including integration, deployment, and optimization
- Experience with AI governance, data privacy, security, and responsible AI practices
- Ability to translate complex technical concepts into clear business value for diverse audiences
- Strong problem-solving, communication, and stakeholder management skills
**Preferred Qualifications**:
- Experience in customer-facing roles such as Technical Architect, Solution Architect, or AI Architect
- Background in SaaS, cloud platforms, customer experience, or contact center technologies
- Experience supporting both pre-sales and post-sales technical engagements
- Familiarity with Genesys Cloud or similar enterprise customer engagement platforms
- Experience integrating AI solutions into enterprise systems and cloud environments
- Advanced English proficiency is required.
LI-Hybrid
**- Working at Genesys**
- **AI at enterprise scale** - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- **A flexible-first culture** - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- **Growth in the AI era** - Build future-ready skills through mentorship, learning programs, leadership development and education support.
- **Time to recharge and give back** - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- **Recognized globally**- Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our

📌 Senior Technical Architect - Ai (Ciudad de México)
🏢 Genesys
📍 Ciudad de México