We are seeking a highly skilled Mobile Device Management (MDM) Specialist to join our IT Operations team. The idóneo candidate will have hands‑on experience managing enterprise mobility solutions, with strong expertise in Microsoft Intune, Microsoft Entra ID (Azure AD), Windows endpoint management, and mobile device administration. This role will be responsible for designing, deploying, securing, and supporting mobile and endpoint management solutions across the organization.

Key Responsibilities
- Administer and support Microsoft Intune / Microsoft Endpoint Manager environments.
- Enroll, configure, and manage corporate‑owned and BYOD devices across Windows, iOS, and Android platforms.
- Deploy and manage applications, configuration profiles, certificates, and security policies.
- Perform application packaging, deployment, and operational support.
- Monitor device compliance and implement remediation actions for non‑compliant endpoints.
- Support operating system upgrades, security patching, and software deployments.
- Configure and maintain Conditional Access, MFA,



and endpoint security policies.
- Troubleshoot device enrollment, synchronization, authentication, certificate, and application‑related issues.
- Manage device lifecycle activities, including provisioning, maintenance, and retirement.
- Collaborate with Service Desk, Security, Network, and Infrastructure teams to resolve incidents and improve end‑user experience.
- Manage incidents, service requests, problems, and changes in accordance with ITIL best practices.
- Create and maintain technical documentation and operational procedures.

Required Technical Skills
- Microsoft 365
- Active Directory
- Windows 11
- iOS and Android Device Management
- PowerShell ScriptingPKI Certificates Management
- Application Packaging and Deployment
- ServiceNow
- ITIL Framework

Required Qualifications
- 3 to 5 years of experience in Mobile Device Management (MDM) or Endpoint Management.
- Strong experience administering

📌 Mobile Device Management (Monterrey)
🏢 Tata Consultancy Services
📍 Monterrey