Job Description - Manager, Human Capital Services (04DBN)

Manager, Human Capital Services

Your potential has a place here with TTEC’s award-winning employment experience. As a Manager, Human Capital Services working on site in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll Do

We are seeking an experienced and results-driven Manager, Human Capital Global Services, to lead multiple shared services teams supporting the Global Employee Data Administration (EDA), LATAM, and EMEA People and Culture Integral Services (P&C; GS). This leader will be responsible for driving operational excellence, ensuring service delivery effectiveness, maintaining compliance with regional requirements, and providing strategic leadership across employee lifecycle administration, payroll support, data management, and employee support services.

The ideal candidate is a proactive leader who can anticipate risks, establish strong operational controls, and drive continuous improvement while partnering closely with People & Culture, Payroll, Benefits, Finance,



Legal, Operations, and other business stakeholders. Success in this role requires a strong focus on quality, accountability, process optimization, and stakeholder collaboration to deliver an exceptional employee experience and ensure accurate, compliant, and efficient HR operations across multiple regions.

During a Typical Day, You’ll
- Lead, develop, and manage teams supporting Employee Data Administration (EDA), LATAM, and EMEA P&C; Global Services, ensuring achievement of service level agreements, quality standards, operational goals, while providing coaching, performance management, and career development
- Oversee employee lifecycle administration and payroll support activities, establishing operational controls, quality assurance mechanisms, audits, and review processes to ensure accuracy, compliance, consistency, and timely execution across employee data and payroll-related processes
- Mo

📌 Manager, Human Capital Services (Ciudad de México)
🏢 Percepta
📍 Ciudad de México