Ready to gain real-world IT experience and build your technical skills? We're offering an opportunity in IT Services and Solutions where you'll support technology operations, learn from seasoned professionals, and contribute to meaningful projects. This is your chance to launch your IT career with hands-on learning. What will you do? Monitor Application Issues. Provide guidance to Internal and External users with processes through the different channels. Monitor the different contact channels. Resolve application issues. Solve Incidents and Service requests on a daily basis. Create reports and dashboard for users and support team. Develop and review knowledge documentation including white papers, troubleshooting guides and knowledge articles Achieve the defined goals defined in the KPIs, team & company goals. Perform Non-Regression Testing for the New releases of the applications. Attend team activities, meetings, KT, etc.



What qualifications will make you successful? Bachelor’s degree in IT, Computer Science, Software Engineering or related experience, graduating in July or later. English – Advanced. Software customer experience is desirable Experience with ERP, CRM, ECM is a plus Experience with Salesforce Reports and Dashboards is a plus Excellent communication and articulation skills with ability to work effectively in distributed teams. Exhibit excellent problem-solving skills, interpersonal and organizational communication skills, and proficiency of software platforms. Adaptability to process changes. Experience with Microsoft Excel is a plus. *Graduation Date: July or later *Advanced English - MUST *Availability to work in a hybrid schedule from 12:00 p.m. to 6:00 p.m. *Location: Mty Hub (Punto Valle: Rio Missouri St. Del Valle, )

📌 IT User Support Intern (MTY, N.L.) (Monterrey)
🏢 Schneider Electric
📍 Monterrey