Overview

What You Will Do This role will provide a high level of support to the General Customer Success Specialist Team. Customer Success Administrator handles transactional tasks for all segments, to allow Customer Success Specialist (CSS) and Customer Success Representatives (CSR) to focus on Growth, Adoption and Retention.

Responsibilities
- Address and process Add-On Opportunities for all Segments.
- Provide high standard contract summaries and account reconciliations for all Segments.
- Process partial and full churn requests for all Segments.
- Promote growth, to accomplish Upgrade, Add-On and Renewal opportunities, or redirect Upsell opportunities.
- Address inquiries generated related to contracts, finance and drive account reconciliations as needed.
- Follow up open support cases.
- Identify repetitive tasks, cases, opportunities to simplify, accelerate and scale all CSS/CSR work.

Qualifications
- 1+ year experience in administrator role.
- Strong written and verbal communication skills with the ability to communicate effectively at all levels.




- Prior experience using Sales Force (or similar CRM) and SAP.
- Intermediate level Excel skills.
- Ability to work autonomously and display a high level of self-motivation, willingness to take ownership & be held accountable.
- Positive and enthusiastic approach and attitude, with strong organisational and interpersonal skills.
- Customer relationship and conflict management skills.
- Methodical and disciplined approach to problem solving.

About Teletrac Navman

Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of

📌 Customer Success Administrator (Monterrey)
🏢 Vontier
📍 Monterrey