REP 1, TECHNICAL SUPPORT (Ciudad Acuña)

REP 1, TECHNICAL SUPPORT (Ciudad Acuña)

12 ago
|
Bendix Commercial Vehicle Systems
|
Ciudad Acuña

12 ago

Bendix Commercial Vehicle Systems

Ciudad Acuña

Want to help shape tomorrow? At Bendix, we set the standard with advanced dynamic solutions that drive improved commercial vehicle performance and safety. We’re part of the Knorr-Bremse Group, the integral leader in braking technologies. As part of our team, you’ll collaborate with a world of talented and dedicated colleagues whose sense of purpose complements your own. You’ll find rewarding opportunities, diverse experiences, partnerships, and an unwavering commitment to ethics and integrity.

Bendix Commercial Vehicle Systems LLC is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Position Summary

This position will provide technical support, via a call center to customers of the heavy‑duty truck industry.



The technical support includes but is not limited to product part number cross‑referencing and technical troubleshooting. This individual must be able to work in an environment where the interactions can range from an individual truck down situation up to a major Original Equipment (OE) customer calling for support.

Essential Functions
- Answering phone calls, emails and chats from customers having problems and needing answers for technical product questions, part number cross‑referencing, product applications and general troubleshooting.
- Finding solutions for customers and recommending new products if needed. This includes explaining how to repair technical issues in a way that the customer can understand with step‑by‑step instructions.
- Call levels will range in the area of 30 plus per day on average. Responsible for creating, maintaining, and closing call tickets throughout the support process.
- Responsible to understand the resources such as product literature, data sheets, CVS‑PLM, and B2B

📌 REP 1, TECHNICAL SUPPORT (Ciudad Acuña)
🏢 Bendix Commercial Vehicle Systems
📍 Ciudad Acuña

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