At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Quality Manager
What We Believe In
At ABB, we are dedicated to addressing integral challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.
Your Role And Responsibilities
In this role, you will have the opportunity to support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and competent teams with the aim to achieve and exceed customer expectations, while ensuring sustainable operations. Each day, you will assist the organization in achieving the right mix of prevention, continuous improvement, robust root cause analysis, quick response,



and sustainable solutions to problems. You will also showcase your expertise by collaborating with local functions that impact the quality results to reach the targets for the organizational unit and aim for world-class performance.
The work model for the role is: This role is contributing to the ELSP / ELDS in Monterrey Factory. Main stakeholders are Product Line Managers, Engineering and Operations Teams, Sales & Commercial, Post-Sales Services, Quality Department, key customers, and the Customer Quality Engineers team.
Global relocation/LTA support will not be considered for this position.
You will be mainly accountable for:
- Lead and manage the Customer Quality team, setting priorities, assigning resources, and ensuring team development and performance.
- Establish and oversee the complete customer complaint management process, from collection and measurement through root cause analysis and corrective actions, en

📌 Customer Quality Leader (Ciudad Apodaca)
🏢 ABB
📍 Ciudad Apodaca