We're Hiring: Bilingual Customer Service Representative
Location: On-Site, site in downtown Monterrey, at Centro Cuauhtémoc.
Schedule: Monday - Friday | 7:00 AM-4:00PM (DST may cause the schedule to vary)
Salary & Benefits:
- Monthly Salary: $15,******MXN before taxes + $1,******MXN in food vouchers + $******MXN company bonus + law and above the law benefits (minor medical plan, nutritional & psychological program once a month)
About the Role
- Provide full customer support regarding any concern or request
- Probing to understand the root cause of the dissatisfaction to provide a tailored solution
- Remaining calm and patient with irate or emotional customers, turning negative experiences into positive ones
- Converting detractors into promoters
**Requirements**:
- Advanced English Skills/B2+
- High School Diploma
- 1 year of call center experience




- Computer & Typing Skills
- Extraordinary communication skills, both written and oral, active listener.
No fear on the phone and excellent written communication for crafting strategic outreach.
Join Us
Opportunity #HexawareTechnologies #CustomerService #PeopleSkills #ApplyNow #Journey #Growth #SupportAgent #JoinUs
Pay: $15,****** per month
Ability to commute/relocate:
- *****, Monterrey Centro, N. L.
: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you understand the provided salary and benefits?
These are equivalent to 40 hours a week.
**Language**:
- English (required)
Work Location: In person

📌 Bilingual Customer Service Representative (Valle de Bravo)
🏢 Hexaware Technologies
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