The Support Specialist helps Restaurant365 customers resolve questions and issues across the R365 platform.
You'll support customers through tickets, live chat, and phone calls, guiding them through workflows, resolving common issues, and escalating complex cases when needed.
This role is idóneo for someone who is detail-oriented, customer-focused, and thrives in a fast-paced, high-volume support environment.How you'll add value:Support customers via tickets, live chat, and outbound phoneAsk targeted questions to quickly understand and resolve customer issuesGuide customers through Restaurant365 workflows and best practicesTroubleshoot common issues using support tools and knowledge base resourcesEscalate complex issues to the appropriate team with clear notes and contextManage a personal ticket queue while meeting SLA and quality expectationsParticipate in live chat rotationsIdentify recurring issues and suggest documentation improvementsDemonstrate reliable and punctual attendance across assigned shifts, including remote or hybrid setups, while ensuring clear and timely communication with management regarding availability, scheduling changes,



or unforeseen delays — particularly when supporting customers across multiple time zonesOther duties as assignedWhat you'll need to be successful in this role:1+ year experience in customer support, help desk, or call-center environments (SaaS preferred)Strong communication skills (written and verbal)High attention to detail and strong time management skillsAbility to work under pressure and stay solution-orientedComfort using ticketing systems, chat tools, and phone support workflowsExcel skills (sorting, filtering, basic formulas)Willingness to learn new software and support processesReliable and punctual attendance in assigned shifts and workdays including providing clear and timely communication with management regarding availability and scheduling changesPREFERRED QUALIFICATIONSExperience supporting SaaS business software (ERP/accounting/inventory tools a plus)Restaurant industry experienceBachelor's degree in business, finance, accounting, or related field#J-*****-Ljbffr

📌 Support Specialist, Non Technical (Xico)
🏢 Restaurant365
📍 Xico