**Bilingual Travel & Lifestyle Phone Agent - Premium Travel Services**
**Mexico City (Hybrid)**:
- (Bilingual English-Spanish)_
**Location**: Hybrid - Mexico City (CDMX)
**Employment Type**: Full-Time
**Total Compensation**: Up to $34,290 MXN per month
**Training**: Paid onboarding and training provided
**Start Date**: To Be Confirmed
**Position Overview**
We are seeking a highly motivated **Bilingual Travel & Lifestyle Phone Agent** to support a premium international travel services operation serving U.S.based customers.
This role is designed for professionals who are passionate about travel, hospitality, and delivering exceptional customer experiences in a fast-paced global environment.
The position focuses on providing world-class service to premium clients while assisting with domestic and international travel arrangements, personalized itinerary planning, and customer support.
**This is a**hybrid position** based in**Mexico City**.
**
**Key Responsibilities**
- Deliver high-quality customer service in a high-volume inbound travel call environment
- Create and service domestic and international travel bookings including flights, hotels, and car rentals
- Design personalized travel experiences tailored to customer preferences
- Communicate travel offerings, benefits, and exclusive services
- Maintain a customer-first approach in every interaction
- Navigate multiple systems while ensuring accuracy and compliance
- Meet and exceed service and performance goals
- Support clients with travel-related inquiries and issue resolution
**Required Qualifications**
- Bilingual proficiency in English and Spanish (required)
- Experience in travel, tourism, hospitality, or premium customer service
- Strong communication and active listening skills
- Ability to multitask across multiple systems and platforms
- High attention to detail and customer satisfaction
- Results-driven mindset and strong problem-solving skills
- Availability to work rotating shifts, including nights and weekends
- Reliable work setup suitable for hybrid operations
**Preferred Qualifications**
- Prior call center experience in high-volume environments
- Knowledge of general destinations and travel geography
- Experience creating customized travel itineraries
- Familiarity with booking platforms or CRM systems
**Compensation & Benefits**
Total Monthly Compensation: Up to $34,290 MXN
Includes:
- Base Salary: $21,700 MXN
- Guaranteed Cash Benefits: $6,440 MXN
- Variable Performance Incentives: Up to $6,150 MXN
- Eligibility for annual performance bonus
- Paid training and professional development
- Hybrid work model in Mexico City
- Company-provided computer equipment
- Career growth opportunities in an international environment
**About New Comienzos**
New Comienzos is a binational nonprofit organization dedicated to empowering bilingual professionals, returnees, and deportee talent by connecting them with high-quality career opportunities, professional development, and long-term growth pathways.
**Application Process**
**Israel Concha**
**Executive Director,**New Comienzos**
************
newcomienzos.org
US / MX