Our Team
We pride ourselves on our customers' success We will not be successful unless our customers are receiving massive value from our service and this is why we insist that our team is made up of revenue management experts from the most respected hospitality icons around the world. From onboarding to ongoing support, we are there to maximize the capability of our solution to execute our customers' revenue strategies.

Job Overview & Requirements

Responsible for managing the interaction between all stakeholder groups, Customer Success expectations and project success criteria. A creative problem solver. As a trusted advisor, you will use your expertise to assist our clients daily in maximizing all that Duetto products have to offer. Responsible for understanding customer requirements, managing implementation, and driving adoption by providing recommendations that align with specific business needs. The position requires a confident, goal-focused business manager who is a team player. This individual will work closely with hotels, chains,



and partners across LATAM to strengthen relationships, improve product utilization, and identify opportunities for growth and retention.

Team and Responsibilities

Customer Success & Relationship Management
- Build and maintain strong relationships with hotel clients across LATAM.
- Act as the primary point of contact for assigned accounts, driving revenue expansion, renewals and minimizing churn.
- Ensure customers achieve measurable ROI through product adoption and optimization.
- Success metrics: Maintain 95%+ gross retention, achieve 110%+ net retention (NRR), and keep churn below 5%.

Product Expertise & Advisory
- Develop deep business and technical knowledge of Duetto's pricing and revenue optimization solutions.
- Analyze data and market trends, providing clients with recommendations that align with their revenue strategy.
- Advise on KPIs such as RevPAR, ADR, RGI, ARI, MPI, and support hotels in improving revenue perfo

📌 Customer Success Manager, LATAM (Ciudad de México)
🏢 Duetto
📍 Ciudad de México