Job Description

In this role, we are seeking an Incident Communications Manager responsible for leading and coordinating communications with a strong understanding of cloud technologies. The role assesses operational incidents and planned activities, identifies customer impact, and determines the clearest way to convey it. Additionally, the manager partners with software development teams to improve tooling, processes, and content.

Responsibilities
- Lead communications to customers, development teams, and operations leadership for planned and unplanned events.
- Work effectively under pressure, translating technical details into clear customer‑facing communications with an appropriate level of detail.
- Understand complex maintenance and change activities and develop an overarching communication plan and strategy.
- Use key performance measures to validate communication performance and service health, including:
- Communication speed, quality and accuracy.
- Customer satisfaction with the communications provided.
- Prepare customer‑facing root cause analysis (RCA)



documents that explain the technical issues that caused an unplanned outage.
- Work closely with incident management and product engineering teams to quickly identify customer impact: who was affected, how they were affected, and when.
- Manage multiple incident communication streams simultaneously.

Requirements
- Exceptional written and verbal communication skills, with meticulous attention to detail.
- Broad knowledge of cloud infrastructure and related technologies, including servers, compute, storage, networking, authentication, and databases. A cloud certification is a plus.
- Self‑starter, motivated, organized, and attentive to detail.
- Ability to manage multiple tasks in a fast‑paced, ever‑changing environment.
- Ability to participate in an on‑call rotation shared across all team members.
- Ability to work weekend shifts in exchange for other days off during the week while maintaining a five‑d

📌 Senior Incident Communications Manager (Guerrero)
🏢 Oracle
📍 Guerrero