- End-to-end Project Planning and Coordination (Activities and Resources).
- Responsible for overall project processes and deliverables.
- Project onboarding, daily tracking of performance, proactive communication, and escalation management.
- Be a Single-Point-Of-Contact (SPOC) for the customer and handle deliverables on the assigned projects.
- Drive the highest level of customer satisfaction and be a customer-referenceable account.
- Issue identification, resolution, and stakeholder management.
- Project kick-off, weekly governance, documentation, reports, and dashboards.
- Partnership with customers and stakeholders with a customer-focused mindset.
- Process and service improvement and identification of new business opportunities.
- Coordinate and handle BGV, compliance, training, and onboarding as per customer process.
- Timely escalation to internal teams to take necessary actions.
- Good team player.
- Coordinate with the internal cross-functional team and customer stakeholders and drive the job to be done.
- Timely invoicing, collection of payments, and billing data to be sent on the 1st working day of the month to the customer.
- Daily status reporting to SDM.
- Quality control, knowledge management, and best practices sharing.
- Timely submission of reports as defined by the supervisor/customer.
- IT Operations and Service Operation.
- Handling Change Request in Project Management.
- Conduct/Participate Governance meetings with Iron/Customer stakeholders and publish Meeting Minutes (MOM).
- Maintain project documentation and course folders, SLA, and PMS.

Experience Required: 8-10 years.

Job Description

- End-to-end Project Planning and Coordination (Activities and Resources).
- Responsible for overall project processes and deliverables.
- Project onboarding, daily tracking of performance, proactive communication,



and escalation management.
- Be a Single-Point-Of-Contact (SPOC) for the customer and handle deliverables on the assigned projects.
- Drive the highest level of customer satisfaction and be a customer-referenceable account.
- Issue identification, resolution, and stakeholder management.
- Project kick-off, weekly governance, documentation, reports, and dashboards.
- Partnership with customers and stakeholders with a customer-focused mindset.
- Process and service improvement and identification of new business opportunities.
- Coordinate and handle BGV, compliance, training, and onboarding as per customer process.
- Timely escalation to internal teams to take necessary actions.
- Good team player.
- Coordinate with the internal cross-functional team and customer stakeholders and drive the job to be done.
- Timely invoicing, collection of payments, and billing data to be sent on the 1st working day of the month to the customer.
- Daily status reporting to SDM.
- Quality control, knowledge management, and best practices sharing.
- Timely submission of reports as defined by the supervisor/customer.
- IT Operations and Service Operation.
- Handling Change Request in Project Management.
- Conduct/Participate Governance meetings with Iron/Customer stakeholders and publish Meeting Minutes (MOM).
- Maintain project documentation and course folders, SLA, and PMS.

Skillset

- 8+ years of experience in Project/Program Management.
- Bachelor of Technology in Computer Science or a related field.
- Information Technology Infrastructure Library (ITIL) Certified.
- PMP or Prince 2 certified (good to have).
- Good in Spanish and English Communication as mandatory (Speaking & Writing)
- Portuguese language speaking/writing is preferable.
- Stakeholder and customer engagement experience at LATAM/Mexico is mandatory.

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📌 Project Manager (Cuauhtémoc)
🏢 Iron Systems
📍 Cuauhtémoc