Job Summary Looking for a role that challenges you while making an impact on products people use every day?

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.

Health & Biosciences: Channeling our passion for nature and bioscience into sustainable, life-enhancing technologies that power innovative solutions across healthcare, food, consumer and industrial markets.​

The role is based in Polanco, Mexico City (hybrid role). Be part of a collaborative, strategic, customer-focused team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You’ll Make a Difference

Receive and process customer orders, ensuring accuracy, completeness, and timely execution

Manage customer inquiries and complaints, providing effective and professional resolutions

Maintain ongoing relationships with assigned customers and internal sales teams

Act as a key communication bridge between customers, sales, and operations

Monitor order status and proactively address potential issues or delays

Apply knowledge of product portfolio, availability, and logistics constraints to support decision-making

Ensure compliance with internal processes, service levels, and customer expectations

Support continuous improvement initiatives to enhance service efficiency and customer satisfaction

What Makes You the Right Fit

Previous experience in Customer Service, Order Management or Supply Chain roles





Strong communication skills with the ability to manage internal and external stakeholders

High level of attention to detail and problem-solving capabilities

Ability to prioritize tasks and manage multiple requests simultaneously

Customer-oriented mindset with strong interpersonal skills

Analytical thinking and sound judgment in handling complex situations

Proficiency in ERP systems (e.g., SAP) and Microsoft Office tools

How Would You Stand Out

Experience working in a multinational or shared service environment

Knowledge of flavors, fragrances, food ingredients, or related industries

Familiarity with order-to-cash processes

Advanced Excel or data analysis skills

Why Choose Us?

Be part of a general leader in taste, scent and nutrition

Work in a collaborative and multicultural environment

Opportunities for professional development and growth

Inclusive workplace where diversity is valued and respected

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit to learn more

📌 Senior Customer Service Representative (México)
🏢 International Flavors & Fragrances
📍 México