Why Compucom?

Compucom Systems, Inc. provides end-to end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It!

Position Summary

Finance Operations I (Collector I) is responsible for supporting Accounts Receivable and collections activities by managing customer accounts, reducing delinquent balances, and ensuring timely payment of outstanding invoices. This role serves as a key liaison between customers, sales, billing, and finance teams to resolve payment issues while maintaining positive customer relationships. Collector I performs account analysis, follows established collection procedures, and supports the organization's cash flow objectives.

Key Responsibilities

- Manage a portfolio of customer accounts and monitor aging balances.
- Contact customers via phone, email, and other communication methods regarding past-due invoices.
- Research, identify, and resolve payment disputes, billing discrepancies, and account issues.
- Document all collection activities and customer interactions within the appropriate systems.
- Collaborate with billing, sales, customer service, and operations teams to expedite payment resolution.
- Review account aging reports and prioritize collection efforts based on risk and delinquency status.
- Negotiate payment arrangements within company guidelines.
- Process and apply customer payments as required.
- Maintain accurate customer account records and support documentation.
- Escalate unresolved issues or high-risk accounts to management when necessary.
- Support month-end closing activities related to Accounts Receivable.
- Ensure compliance with company policies, financial controls, and applicable regulatory requirements.
- Meet established collection, aging, and cash application performance targets.

Required Qualifications

- Associate's or bachelor’s degree in Finance, Accounting,



Business Administration, or related field preferred.
- 1–2 years of experience in collections, accounts receivable, customer service, or finance operations.
- Basic understanding of Accounts Receivable and collection processes.
- Strong verbal and written communication skills.
- Ability to build professional customer relationships while effectively managing delinquent accounts.
- Proficiency with Microsoft Office, particularly Excel.
- Strong analytical and problem-solving skills.
- Excellent organization, attention to detail, and time-management abilities.
- Ability to work independently and within a team environment.
- Customer-focused mindset with strong professionalism.

Preferred Qualifications

- Experience with ERP, billing, or collections systems.
- Exposure to financial reporting and account reconciliation processes.
- Knowledge of commercial collections and dispute management.
- Experience supporting large enterprise customers.
- Intermediate Excel skills, including Pivot Tables and VLOOKUPs.

We offer

- Attractive Base Salary
- Major Medical Expense Plan
- Life insurance
- Saving fund: 10% of your base salary
- Christmas bonus averaging 30 days' pay for every year
- Grocery & Restaurant vouchers

*If you are interested, please send your resume in English

Equal Employment Opportunity

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law

On-Camera Video Interview Notice:

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.

📌 Accounts Receivable and Collections Specialist (Benito Juárez)
🏢 Compucom
📍 Benito Juárez