Ecommerce Operations AssistantFull-Time · RemoteAbout AUGOTake life to go.That's what AUGO is about.
For the mom whose back door is always open with kids and dogs running through.
For the off-roader strapping his ATV onto the truck.
For families, adventurers, and everyone in between — AUGO is built to come with you.We're a fast-growing e-commerce brand selling durable, practical products across home and outdoor categories — including our magnetic screen doors and retractable ratchet straps.
We've built a strong Amazon business with thousands of 5-star reviews, and we're now scaling onto TikTok Shop, Shopify, and international marketplaces.To keep growing at pace, we need someone who can execute across the entire operation.The RoleWe're hiring a full-time Ecommerce Operations Assistant to be the tactical backbone of our team.This is a shared role — you'll support multiple department heads across Amazon operations, customer service, multi-platform store management, pricing, and light sourcing.
You won't be siloed to one area.
You'll be the reason customer messages get answered fast, listings stay healthy, pricing stays consistent across platforms, and the operation runs smoothly across countries.You'll report to the team through a shared task queue.
Priorities are set collaboratively each week.
Your job is to execute — cleanly, quickly, and with the kind of attention to detail that makes department heads want to keep giving you more.If you love variety, ownership, and being trusted across an entire operation, this role is for you.What You'll Own
Amazon Listing Monitoring & Support: Monitor Amazon listing health across our catalog.
Flag issues as they happen — Buy Box loss, suppressed listings, content violations, low inventory alerts.
Support listing updates when needed (titles, bullets, descriptions, images).
Back up the team on keyword research and backend search terms.
Customer Service Across Channels: Respond to Amazon customer messages within 24 hours.
Handle the customer email inbox at support@augo.
Manage Amazon Q&A; responses.
Escalate complex issues to the right department head.
Track recurring issues so we can fix them upstream.
Multi-Platform Store Management: Support our Shopify store — product info, imagery, promotions, and updates.
Support TikTok Shop backend maintenance.
Coordinate updates across platforms so everything stays consistent.
Pricing Across Platforms & Countries: Keep pricing accurate and aligned across Amazon (US + international marketplaces), Shopify, TikTok Shop, and any other channels we launch on.
Maintain pricing sheets in Google Sheets.
Roll out coordinated pricing changes when the team makes them.
Image Work & Content Support: Basic image editing in Canva or Photoshop.
Prepare listing images to spec across platforms.
Support A+ content and promotional graphics when needed.
Sourcing Research:



Basic supplier research on Alibaba and ****.
Build vendor comparison spreadsheets.
Coordinate sample tracking.
You're not negotiating deals — you're building the data department heads need to negotiate.
Data & Reporting: Data entry into internal systems.
Compile weekly reports across platforms.
Ad-hoc analysis for department heads as needed.
What Success Looks Like
Monitor Amazon listing health across the catalog — flag issues within 24 hours
Resolve customer messages within 24 hours across Amazon + email inbox (95%+ hit rate)
Handle 50+ customer service touches per week solo across all channels
Keep pricing accurate and aligned across all platforms + country marketplaces
Complete Shopify store updates on schedule
Zero escalations on standard operational work after month 1
Complete first end-to-end sourcing research assignment by month 2
Positive feedback from at least 2 department heads by month 3
100% attendance and reliability during first 90 days
************ Day PlanFirst 30 Days — Foundations & Onboarding
Learn AUGO's products, brand voice, and platform footprint (Amazon, Shopify, TikTok Shop, international marketplaces)
Master our tools: Amazon Seller Central, Helium 10, Shopify admin, Canva, Google Drive, customer email inbox, VA Task Queue
Meet each department head via 15-min intro Loom
Assist on 2 real listing monitoring / update tasks (paired review before publish)
Handle 10 customer messages/day with review across Amazon + email
Days ***** — Own Cross-Department Work
Take ownership of Amazon listing monitoring solo
Handle ***** customer messages/week solo across Amazon + email
Take ownership of pricing consistency across platforms
Complete first Shopify store update project
Complete first image editing assignment
Complete first sourcing research task
Begin weekly async check-ins with department heads
Days ***** — Optimize & Scale
Full ownership of customer inbox at scale (50+/week)
Full ownership of Amazon listing health monitoring
Own pricing coordination across all platforms
Deliver Shopify updates on schedule
Complete cross-department sourcing projects
Flag process improvements and help refine SOPs
Required Experience
1+ year direct hands-on Amazon Seller Central experience — non-negotiable
Experience monitoring or managing e-commerce listings
Prior customer service background
Comfortable managing tasks from multiple stakeholders
Required Skills




Near-native written English (9+/10 self-rating)
Amazon Seller Central proficiency
Customer service written communication
Google Workspace proficiency (Sheets, Docs, Drive)
Basic Canva or Photoshop
Detail-oriented, organized, comfortable multi-tasking
Reliable time zone overlap with US Eastern (3–4 hrs/day minimum)
Nice to Have (Not Required)
Shopify backend familiarity
TikTok Shop backend familiarity
Amazon PPC / advertising familiarity
Helium 10, Jungle Scout, DataDive, or similar tools
Alibaba / **** sourcing experience
International marketplace experience (Amazon EU, UK, CA, AU)
Basic spreadsheet formulas (VLOOKUP, INDEX/MATCH)
A+ content design experience
Who You Are
Self-directed within clear priorities
Comfortable receiving tasks from multiple department heads — you don't get overwhelmed by multi-tasking, you find rhythm in it
Strong prioritization judgment — you know what to do first
Proactive communicator who flags blockers early
Handles pressure well
Owns your work — doesn't wait for permission
Team-oriented — you're comfortable being a shared resource, not a solo hire
Benefits & Culture — Why You'll Thrive at AUGOCross-Functional Exposure Most VA roles pigeonhole you into one narrow area.
This one gives you access to every part of the operation — Amazon, Shopify, TikTok Shop, customer service, pricing, sourcing, cross-country work.
You'll learn how an entire e-commerce brand actually runs from the inside.Direct Line to the Team You'll work directly with the founder and multiple department heads.
No corporate red tape, no committee approvals, no waiting weeks for direction.
Real feedback, real answers, real ownership.A Brand With Proven Traction Thousands of 5-star reviews on Amazon.
We're not a startup guessing at product-market fit — we're a proven brand scaling across new channels, new countries, and new categories.
Your work compounds on real momentum.Real Impact Across Departments Your work moves the needle in customer satisfaction, listing health, pricing accuracy, cross-platform consistency, sourcing costs — everywhere.
You'll see your contribution in real business results, every week.Growth Path Prove yourself here and there's room to grow — into specialist tracks (Amazon operations, customer experience, sourcing, international expansion), team lead roles, or department support as AUGO scales.Fully Remote Work from wherever you're most productive.
All you need is reliable internet, US Eastern time zone overlap, and the discipline to show up every day.Mission-Driven AUGO is about helping families and adventurers take life to go.
You'll be growing a brand that genuinely makes people's lives easier — that shows up in every 5-star review, every returning customer, every review that says "buying another one for my in-laws."
#J-*****-Ljbffr

📌 Ecommerce Operations Assistant (México)
🏢 AUGO
📍 México