Are you passionate about shaping the future of Transportation in Amazon Marketplace? Do you want to manage a complex network that handle packages from sellers and customer while implementing projects to improve their experience? Do you have a strong drive for continuous process improvement and the use of technology to generate value for customers? The Amazon Transportation team is rapidly building a logistics network and new solutions, addressing the most challenging first and last mile issues, as well as opportunities in cost, service, and quality.
Key job responsibilities
- Shape the development of the Amazon Points network with a focus on better serving our sellers for Drop-off (PUDOs), Customer Pickups and Returns;
- Track daily operational performance and KPIs, creating action plans and bridges to gap deffects;
- Work closely with the team to understand business challenges and provide data-driven analysis for better decision-making.
- Implement strategic projects to improve Customer experience and increase adoption;




- Be data-driven to identify new business opportunities that empower distributed point operations;
- Collaborate with technology teams and product managers to develop new tools and systems that support business growth;
- Work effectively with various stakeholders at different levels, including field operators, support teams, and tech product managers;
- Conduct operational visits and audits at our facilities;
- Implement strategic projects to ensure the best cost-efficiency and experience throughout the First and Last Miles;

A day in the life
- Manage expansion plan for network based on customer and seller needs;
- Review performance KPIs to improve quality of service provided;
- Take active decisions on next steps and adjust strategy aligning with multiple stakeholders;
- Lead senior forums to enhance program implementation

About the team
We are a growing, dynamic team focused on expanding Amazon's operations in Mexico. As a newly established gro

📌 Program Manager, Transportation (Ciudad de México)
🏢 Amazon
📍 Ciudad de México