PLEASE SEND YOUR CV IN ENGLISH LANGUAGE.

Why This Job Is Exciting

Innovatrics builds cutting-edge biometric identity solutions used by governments and enterprises across the globe. As a System Engineer on the ABIS team, you will sit at the intersection of infrastructure, software delivery, and customer success — deploying and maintaining our our cutting-edge software products in some of the world's most demanding environments. You won't be managing a static on-prem rack; you'll be flying to Indonesia, Kenya, Brazil, Thailand, and beyond, directly shaping how millions of people are identified.

Tech Stack

Core daily stack: RHEL / Rocky Linux, Ansible, AWS, GitLab, PostgreSQL, Oracle DB, Bash, Grafana, Docker, Kubernetes, Terraform, VMware / Proxmox, Keycloak, Redis / Ignite, Python / Java, MSSQL, Networking (CCNA level)

In your first month, you’ll

- Learn the core architecture and the various integration methods used across our systems.
- Shadow live deployments to observe how projects are executed in real client environments.
- Perform internal deployments to build hands-on familiarity with the process.

As you settle into the role, you’ll

- Lead your first client deployment from start to finish, taking ownership of the process.
- Troubleshoot issues and optimize performance directly in production environments.
- Adapt deployment tooling and approaches to fit the specific needs of each project.

Within your first year, you’ll

- Master the full ABIS toolset well enough to work with it confidently and independently.
- Contribute meaningfully to Factory Acceptance Tests as part of the project delivery cycle.
- Identify and improve internal processes on your own initiative, without needing direction.
- Manage multiple deployments in parallel, balancing priorities across several projects at once.
- Become a trusted advisor to clients,



guiding them beyond just technical implementation.
- Channel customer feedback back into the product roadmap to help shape future development.

What You Will Do

- Install, configure, and administer the Innovatrics ABIS product end-to-end for clients worldwide
- Own client deployments from initial scoping through go-live, including on-site travel (up to 25% of your time)
- Provide L2/L3 support to partners
- Tune and troubleshoot system performance across the full stack (OS, Kubernetes, database, network, application)
- Build and improve internal deployment tooling, monitoring pipelines, and automated playbooks
- Collaborate with Consulting and Engineering colleagues on product improvement and technical documentation (e.g., Factory Acceptance Tests)
- Train partner technical teams in ABIS administration and operations best practices
- Participate in a rotating 24/7 on-call schedule

Requirements

Skills and Mindset

- High proficiency in English and Portuguese (written and spoken)
- Strong ownership, structured troubleshooting, and attention to detail
- Comfortable communicating with customers under time pressure (SLA-driven)
- Reliable and able to work independently, while escalating early when needed

Must Have
- 1+ year Unix/Linux server admin experience (personal or professional)
- Strong analytical and independent problem-solving skills
- Clear written and verbal communication in English, Spanish and ideally Portuguese
- Solid understanding of databases (PostgreSQL or Oracle)




- Working knowledge of networking (routing, firewalls, DNS, TCP/IP)
- Willingness to travel internationally (up to 25%)
- Proactive, responsible, team-oriented attitude

Nice to Have
- Hands-on experience with any core stack technology (Ansible, AWS, RHEL, Grafana…)
- Familiarity with containerisation (Docker, K8s)
- Knowledge of English, Spanish and Portuguese (advantage)
- Scripting skills (Bash, Python)
- Virtualisation experience (VMware, Proxmox)
- Background in or curiosity about biometric systems
- Experience with observability tooling (ELK, Grafana, OpenTelemetry)

What Makes a Strong Candidate Stand Out
- You have deployed and administered Linux-based applications end-to-end, not just managed infrastructure
- You can clearly explain a complex incident — root cause, impact, fix — to both engineers and non-technical stakeholders
- You are genuinely comfortable owning a project abroad, including travel on short notice
- You bring a builder's mindset: if a process is inefficient, you improve it and document it

Benefits

Compensation

At Innovatrics, we offer competitive compensation aligned with role level, experience, skills, and location.

Salary: We hire across seniority levels — compensation is tailored to your experience.

Salary starting from: 30,000 MXN/gross monthly

Interview Process

Here is the typical interview process for this role:

- Introduction Stage - Recruiter Screen (virtual call)
- Team Interview Stage - Technical & Team Interview (single extended interview, conversation & practical case-based scenarios)
- Final Stage - CARES Interview - Values driven conversation

We encourage candidates to request additional conversations with team members they would like to meet.

PLEASE SEND YOUR CV IN ENGLISH LANGUAGE.

📌 System Engineer (Ciudad de México)
🏢 Innovatrics
📍 Ciudad de México