About our company
Confie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide. In 2010, we established our Shared Services Center in Tijuana, Baja California, creating a world‑class operation built to efficiently support our customers, drive innovation, and develop exceptional talent. Since then, our Mexico operation has become a vital extension of our organization, strengthening the work that powers our U.S. business and elevating the experience of customers across all 50 states. Today, more than 1,800 team members—both on‑site and remote—help fuel our success with a focus on quality, consistency, and operational excellence.
Job overview
Ensure an effective training experience aligned with business needs by facilitating the technical, operational, and cultural development of new employees through the implementation of adult‑centered learning methodologies, performance data analysis, and continuous content improvement. The Trainer serves as a key link between training and operations,



ensuring that training programs drive the preparation, integration, and success of ambassadors in their roles.
Requirements
- Bachelor's degree in education or related.
- 1 year of previous experience in training or education‑related fields (mandatory).
- Advanced English level (B2+).
- Previous experience in call center environments.
- MS Office: Word, Excel, PowerPoint (mandatory).

Job Responsibilities
- Report on the progress of the training group.
- Audit calls, claims, and transactions of ambassadors during the training.
- Assign agents to operational supervisors upon completion of training.
- Ensure learning plans are assigned to new hires.
- Submit ServiceNow tickets according to training needs.
- Schedule talks and complementary sessions with other teams or departments as part of the training.
- Facilitate training sessions using andragogical principles and effective instructional techniques.
- Identify and repo

📌 Call Center Trainer (Ciudad de México)
🏢 Confie
📍 Ciudad de México