Title: Production Support Engineer NearshoreLocation: Mexico WFHType: Project long termWhy Work HereThis is a chance to work at the heart of a fast-moving, technology-driven trading environment where your work has direct, visible impact on business-critical systems.
The team places a strong emphasis on ownership, collaboration, and continuous improvement, giving engineers real input into how operational processes and tooling evolve.
You'll be part of a tight-knit, globally connected group that values clear communication and mutual support over rigid hierarchy.
The environment offers steady exposure to modern cloud, automation, and observability practices, making it a strong fit for someone who wants to keep building technical depth.
It's a stable, well-resourced setting for professionals who want meaningful, hands-on work rather than a purely back-office support role.About the RoleThis position sits within a technology operations function supporting a live, systematically driven trading platform.
The role blends production support with engineering-style problem solving, covering everything from monitoring and alerting to CI/CD pipeline development and incident management.
As the first point of contact when issues arise, the person in this role will triage, investigate, and resolve production problems while keeping stakeholders informed with clear, concise updates.
The role also involves close partnership with platform and application engineering teams to ensure new code moves into production smoothly and reliably.
Because the environment operates around the clock,



this position includes rotational coverage and regular coordination with international offices.ResponsibilitiesServe as the first point of contact for production issues, support requests, and system alertsInvestigate, troubleshoot, and resolve incidents and outages, escalating when necessaryMaintain detailed, accurate tickets and provide clear summaries to business users and managementMonitor system health across the trading platform and supporting infrastructureEstablish and maintain operational procedures, playbooks, and run booksBuild and maintain CI/CD pipelines to support reliable code deploymentDevelop and maintain observability tooling, including dashboards at multiple levels of detailDefine and track KPIs and metrics covering performance, capacity, scalability, reliability, and availabilitySupport problem management processes and help establish an ITSM frameworkCollaborate closely with platform engineering, application engineering, and managed service provider teamsPartner with software development teams to support successful production deploymentsProvide rotational,



around-the-clock coverage and liaise with overseas offices as neededRequired SkillsExperience managing complex deployments and environmentsExperience supporting applications in a Linux environmentSolid understanding of monitoring and incident management practicesExcellent verbal and written communication skillsStrong sense of ownership and a track record of delivering resultsA degree in Computer Science, Engineering, or a related fieldBonus / Soft SkillsExperience with application monitoring systems such as ElasticExperience within financial services - Hedge Funds, Alternative Asset Management firms, Fintechs, Private Equity preferredExperience with ticketing systems such as ServiceNow or Jira ITSMITIL certification or equivalent incident management trainingUnderstanding of the FIX protocolApproximately two years of experience supporting trading and post-trade systems in financial servicesWelcome to ConsultNet, a premier national provider of technology talent and solutions.
Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid.
For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact.
Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide.
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📌 Support Engineer Nearshore (Jalisco)
🏢 ConsultNet Technology Services and Solutions
📍 Jalisco