OverviewWe are looking for a Technical Support Engineer I to provide Level 1 support for network security solutions, primarily focused on Palo Alto Networks environments.
This role requires strong English communication skills, foundational experience with firewalls, and availability to work an evening schedule supporting U.S.-based customers.Key ResponsibilitiesProvide Level 1 technical support (break-fix) for firewall and network security environmentsTroubleshoot and resolve issues related to:Firewall configurations and policiesVPN connectivity and tunnel setupNetwork access and connectivity issuesHandle incoming technical requests and incidents from customersSupport users with configuration changes (e.g., website blocking, access restrictions)Escalate complex cases to higher support tiers when neededFollow internal knowledge bases, documentation, and vendor resources to resolve incidentsMaintain clear and professional communication with customers in EnglishDocument incidents, resolutions, and troubleshooting stepsRequired Qualifications1-2 years of experience in technical support or network support rolesHands-on experience with firewalls (preferably Palo Alto Networks)Also considered: Fortinet, SonicWall, Checkpoint, or similarBasic knowledge of:VPN technologiesNetwork connectivity and troubleshootingAdvanced / fluent English (mandatory)Ability to handle technical conversations with U.S. customersStrong problem-solving and customer service skillsAbility to work in a fast-paced, support-oriented environmentPreferred QualificationsExperience supporting customers in a call center or service desk environmentExposure to enterprise environmentsCertifications in networking or security (nice to have)At TD SYNNEX,



our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing.
These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.What's In It For You?
Elective Benefits:Our programs are tailored to your country to best accommodate your lifestyle.Grow Your Career:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.Elevate Your Personal Well-Being:Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.Diversity, Equity & Inclusion:It's not just a phrase to us; valuing every voice is how we succeed.
Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.Make the Most of our General Organization: Network with other new co-workers within your first 30 days through our onboarding program.Connect with Your Community:Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.Don't meet every single requirement?
Apply anyway.At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.
If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply.
You may be exactly the person we're looking for!

📌 Technical Support Analyst (Xico)
🏢 TD Synnex
📍 Xico