Eaton's Corporate Sector division is currently seeking an IT Specialist – Sr Developer & designer (Service Now).What You'll DoJob summaryThe Specialist – IT Senior Developer for the Service Now team will drive and support design, Dev Ops, technical strategy, and delivery of solutions for strategically aligned projects, applying best practices and pattern standards as a Service Now SME. Responsibilities include leading technical activities across complex business sectors, designing secure and scalable architectures, and translating functional needs into actionable results aligned with customer expectations and IT governance. The role also involves defining and presenting solutions to technology leaders and executives globally. The candidate must demonstrate strong IT process knowledge, technical acumen, and business insight, with proven ability to simplify complex technical solutions. Experience with Generative and Agentic AI is essential to enhance automation, decision‐making, and intelligent service delivery within the Service Now ecosystem.Job ResponsibilitiesKey responsibilities includeDrives the technical delivery of solutions from initiation through development, validation, go‐live and user llaborate with the Architect, Functional Analyst and ensure that Solution Architectures are in alignment with the overall strategy.Partnering across technical teams including Platform, FAs, and support teams to deliver business results and value through projects.Provide solution expertise and architecture guidance for Service Now applications across all sectors.Responsible for defining the Dev Ops workflow and Agile for Service Now applications and improve efficiency and proficiency of llaborate with the customer and architect to establish processes and advance Service Now capability / usability centered on delivering solutions that balance strategic and customer driven needs.Provides guidance / support locally within the region and globally as required to guide and troubleshoot complex problems in a timely manner.Regularly communicates and reinforces status, prioritization and timing back to project, program and organizational leaders of critical success measures, issues, and mitigation strategies.Responsible for process, standards, governance and performance of technical environments.Essential FunctionsInvolves working in a highly matrixed organization spanning domestic and international locations.Responsible for process, standards,

and design/detailing of processesExposure and experience implementing Service Now upgrade projects Preferred if basic knowledge of SQLPreparation of technical specification documentsLead technical solution design based on engineering and business requirements related to Service NowHands‐on with Service Now Generative AI stack: Now Assist (ITSM/HRSD/CSM/Creator), Generative AI Controller, AI Search (incl. Sensitive Data Handler) and EVAM configuration; ability to ground outputs in KB/CSDM/CMDB data and enforce data minimizationExperience configuring/extending Virtual Agent with Gen AI (conversational catalog items, summarization, action recommendations) and retrieval‐augmented patterns over knowledge articles and recordsAgentic AI: design, orchestrate, and govern Service Now agents (OOTB and custom) for use cases like incident trend analysis, problem investigation, and next‐best‐action; implement supervisor/worker multi‐agent patterns and instrument telemetry, guardrails, and safe fallbacksAI governance and risk: register AI assets, route approvals,



and manage controls in AI Governance/Control Tower; apply guardrails for identity propagation, PII handling, audit logging (SIEM), and regulatory mapping (EU AI Act, NIST AI RMF)Test automation with ATF (including Gen AI‐assisted test generation); define A/B tests and success metrics for AI features (quality, deflection, MTTR, adoption)Experience integrating LLM endpoints via Gen AI Controller/Integration Hub (e.g., Azure Open AI), securing secrets/proxies, and aligning with enterprise guardrailsBuild agentic workflows that orchestrate remediation using catalog items, Playbooks, Flows/Subflows, Scripted REST APIs; ensure change control and observabilitySkillsSoft skillsITIL Service Lifecycle: Service DesignITIL Service Lifecycle: Service OperationLeadership skills for Individual contributorsAppropriate tools used in job functionAll positions may require participation in video and in‐person interviews as part of the hiring process. All candidates will be evaluated based on job‐related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

? It specialist - sr developer & designer (servicenow) (Baja California)
? EATON
? Baja California

📌 It Specialist Sr Developer & Designer (Servicenow) (Baja California)
🏢 Empresa reconocida
📍 Baja California