Position OverviewWe are looking for a committed and skilled Customer Service Professional to join the Air and Ocean Transverse division at CEVA Mexico, with the contract location based in Juarez City, Chihuahua. This vital role actively supports operations and forms a key link in delivering exceptional customer service within multi-product logistics, ensuring smooth and efficient international shipping processes.As a Customer Service Professional, you will be integral to our efforts in coordinating shipments, liaising with operational teams, and maintaining proactive communication with clients to enhance their experience and satisfaction. This role requires a professional who thrives in a dynamic logistics environment, values collaboration, and demonstrates strong attention to detail.Key ResponsibilitiesEfficiently manage shipment activation procedures, ensuring all operational steps are accurate and timely to avoid nduct thorough follow‐ups on pre-alerts from origin locations to anticipate any potential disruptions and inform concerned parties municate timely shipment arrivals to Operations teams facilitating seamless transitions and ensuring on‐schedule deliveries.Verify and review quotations and financial charges at both origin and destination points, upholding financial accuracy and transparency.Prepare and dispatch clear and detailed instruction letters to Operations using internal company systems, streamlining workflow pile comprehensive monthly and quarterly Key Performance Indicator (KPI) reports within the first ten days of each month, supporting performance assessment and strategic planning.Distribute current market updates and forecasts, coordinating shipment allocations to meet both customer requirements and operational capabilities.Engage in customer visits alongside commercial teams to build strong relationships, address needs directly,





and reporting needs with proactive and tailored solutions.Candidate Profile and RequirementsBachelor's degree in Foreign Trade, International Relations, International Business, or related fields that provide a solid foundation in international commerce and logistics. At least 3 years of experience within the logistics sector, demonstrating comprehensive knowledge of maritime, air, and ground transport modalities.Intermediate to advanced proficiency in English to effectively communicate with integral customers and partners.Strong analytical and problem‐solving capabilities to navigate complex logistical and operational challenges.Excellent written and verbal communication skills, with a proven ability to negotiate, report, and coordinate across diverse teams.Demonstrated teamwork skills with a positive attitude to support a collaborative and productive work environment.Adaptability and resilience to manage the fluctuating demands and challenges typical of the logistics industry.Highly organized, able to manage multiple tasks and meet deadlines reliably with a responsible approach.High emotional intelligence to understand customer dynamics and effectively manage relationships with clients and internal team.Why Join CEVA?CEVA is a globally recognised leader in supply chain solutions, committed to excellence and innovation. By joining our team, you will become part of an international network dedicated to optimising supply chains and delivering outstanding customer service. We place great emphasis on diversity and inclusivity, fostering an environment where ongoing learning and professional growth are prioritised.At CEVA, your expertise will directly contribute to transforming the future of international logistics, supported by a culture that values collaboration, transparency, and customer focus. We offer a workplace where your contribution has impact and you can build a rewarding career with opportunity for advancement.

? Customer services representative (Chihuahua)
? Ceva Logistics
? Chihuahua

📌 Customer Services Representative (Chihuahua)
🏢 Importante Empresa Del Sector
📍 Chihuahua