Customer Service Representative | Guadalajara | On-Site
$16,500 MXN Gross + 8% Savings Fund +$1,**** Food Vouchers + Major Medical Insurance
Here's the deal!
Sometimes people need help understanding a product they rely on,
finding the right information, resolving an issue, or simply getting a clear answer from someone who cares.
As a Customer Support Representative, you'll be the person customers trust when they need guidance. You'll handle conversations across phone, email, chat, and online channels,
helping customers with product questions, concerns, orders, returns, and account-related needs.
This role is about combining empathy with accuracy.
You'll solve problems, explain information clearly, and make sure every interaction follows the right process—especially when supporting customers in a healthcare-focused environment.
If you're someone who enjoys helping people, stays calm under pressure, and knows how to turn a difficult conversation into a positive experience, you'll fit right in.
Your day-to-day!
Provide exceptional customer support through phone, email, chat, Q&A; platforms, ratings, and reviews
Understand customer concerns and research the right information to provide accurate responses
Help customers with product questions, promotions, pricing, package information, and service-related topics
Maintain detailed and accurate customer records while following required procedures and guidelines




Follow healthcare and compliance processes when handling customer complaints and sensitive cases
Escalate complex situations to the appropriate internal teams when needed
Support order fulfillment processes, including returns and customer requests
Provide clear explanations while following approved communication guidelines
Stay updated on product knowledge, company updates, and customer service processes
Manage priorities independently while maintaining quality and productivity standards
What you need
2+ years of customer service or call center experience
Strong English communication skills (American English preferred)
Excellent verbal and written communication skills
Experience supporting customers through email and chat
Strong problem-solving and objection-handling skills
Ability to manage difficult or sensitive customer conversations professionally
Comfortable working with performance metrics and KPIs
Strong computer skills, including Google Workspace and Microsoft Office
Ability to learn new systems, processes, and product information quickly
Positive attitude toward coaching, feedback, and continuous improvement
Strong team-player mindset and work ethic
What you get
$16,500 MXN gross monthly salary
Paid training
Full law benefits
8% Savings Fund
$1,000 MXN monthly food vouchers after 2 months
Major Medical Insurance after 3 months
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📌 Customer Support Representative (C) (Jalisco)
🏢 Helpware
📍 Jalisco