Job Title:
SalesOperations Executive
Salary:
COMPETITIVE
Location:
Mexico City, Mexico
Contract:
Permanent, Full time
We have an exciting opportunity to join our Academic Library Sales team to support our institutional customers with Transformative Agreement solutions and various other digital products.
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
About the role
As a Sales Operations Executive, you will support our Library Sales team to continue to grow. We sell Transformative Agreements as well as a wide range of digital products to support a world of open access education. In this position, you will have the opportunity to play a vital role in helping our experienced sales team meet our customers' needs.
Your accuracy and ability to facilitate efficient co-ordination of several tasks at a time is vital in the role of a Sales Operations Executive. You will provide valuable research and administrative support to the Library Sales teams in the Americas and EMEA regions, for print and digital books and journals.
You will work on projects in the direction of the Head of Customer Enablement.
Other responsibilities will be to:
Maintain and update information on our CRM system and other sales systems.
Support the reps in all territories in the Americas and EMEA.
Work with other departments to obtain information.
Attend in-house meetings and other duties as required.
Assist customers with requests and troubleshooting.
Collaborate with colleagues in our Operations centre in Hyderabad and from around the globe.
This position is classified as hybrid, requiring approximately *****% office presence for collaboration and team engagement.
About you
We seek a highly motivated Sales Operations Executiveto join our Sales Operations team. Alongside your strong written and verbal communication skills, you will bring to the team your excellent organisational, communication, and time management skills.
To be successful you will have:
Essential:




The ability to work independently and as part of a team
Initiative to pick-up operational challenges and troubleshoot them with relevant colleagues
Fluent in English and Spanish—written and oral (level of English must be C1)
Working knowledge of Excel, Word, PowerPoint, MS Teams
Flexible approach to work
A good understanding of the customer and their needs
Be open to continuous learning and problem solving
Desirable:
Educated to degree level or previous relevant work experience in a customer service or support role
Prior knowledge of SAP, Salesforce, and database programs
Analytic and creative skills
Commercial awareness
Direct experience of, or qualification in publishing
Experience of working in Customer Services
If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.
Rewards and benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, versátil rewards package, featuring family-friendly and planet-friendly benefits including:
Law benefits
Life assurance
Medical Insurance
Vales de despensa (Vouchers food)
Fondo de ahorro (Saving fund)
Aguinaldo (Christmas bonus)
Prima vacacional (Vacation Bonus)
Ready to pursue your potential? Apply now.
We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be
21
st
August
. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place from
week commencing 24
th
August.
If you are shortlisted and progressed through the stages,



you can expect:
First-stage virtual interview via MS Teams. There will be a short role-related task, which will be shared with you to complete.
Final-stage virtual interview via MS Teams.
If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter.
Why join us
Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

📌 Sales Operations Executive (Xico)
🏢 Cambridge University Press
📍 Xico