ResponsibilitiesFacilitate issue identification and analysisInvestigate and resolve technical issuesTrack request resolutionProvide technical trainingBuild relationships with customersTest products and softwareDevelop and share knowledgeAdhere to assigned work schedules, including timely start of shift, breaks, and end‐of‐day expectationsMaintain full engagement during working hours, ensuring timely response and completion of all assigned customer interactionsThis role requires a high level of commitment to customer service standards, operational discipline, and adherence to time and attendance expectations.These requirements are essential to ensuring team performance and customer satisfaction.RequirementsCustomer service experienceFluent English communication skillsDemonstrated reliability, including consistent attendance, punctuality,



and adherence to work schedulesDesired QualitiesExperience in the industry is preferredGood interpersonal and verbal & written communication skillsStrong continuous improvement mindset and leadership impactExperience with Salesforce.com and SharePointDemonstrated experience with Knowledge Management & Call Center ManagementGood administration skillsStrong sense of accountability and ownership, with consistent follow‐through on assigned responsibilitiesAbility to work in a structured, performance‐driven environment, maintaining high levels of productivity, availability, and adherence to operational standardsBenefitsBenefits that go beyond Mexican labor law, ensuring your well‐being and peace of mindA collaborative and inclusive work environment where your contributions are valuedOpportunities for continuous professional growth and skill development through training, mentoring, and challenging projectsAccess to cutting‐edge tools, resources, and a supportive team to help you excelThe chance to work with a integral, innovative company shaping the future in its industry#J-*****-Ljbffr

📌 Sr Technical Support Associate (San Luis Potosí)
🏢 SBG
📍 San Luis Potosí