Conduct effective shift briefings to ensure hotel activities and operational requirements are knownMaintain detailed knowledge of the activities of the day and alert to any potential problemsConsult Log Book for information/request left by outgoing shiftMaintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followedPrepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals and departuresMaintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standardsWorks with Superior on manpower planning and management needsManage outgoing guest mail, courier services,



postage of parcels and freighting as directed by guestsRecord incoming registered mail, telegram, parcel, in appropriate fileNight staff check mail, message of expected guests against the system/computer and expected arrivalsMaintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special eventsManage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policyAssist guests with all inquiries, both hotel and non-hotel related

📌 Concierge 礼宾部主管 (Monterrey)
🏢 Anonymous
📍 Monterrey