- Support and plans detailed requirements for ongoing Microsoft 365 implementation using Exchange Online.
- Support & monitors to maintain the company’s network email system; performs quality and spot checks of system performance.
- Manage license usage, forecast license budget and mission critical support contracts.
- Understand and assure conformance to ITL SLA and MSP management.
- May participate in or manage quality assessments of internal operations and suppliers to analyze compliance and assess risk.
- Interact frequently with subordinate supervisors and functional peer group managers.
- Identify and manage continuous improvement projects with the objective of achieving quality, reliability and cost improvements.
- Oversee Messaging & Collaboration Engineers that provide technical expertise and recommendations for configuration management and IT applications in response to projects and business needs.
- Understand Identity management for multiple applications and sub-systems in relationship to user provisioning and de-provisioning processes.
Knowledge, Skill And Abilities
- Office 365 (Exchange Online, Teams and others)
- Microsoft Exchange On-line, Exchange On-line Protection,
Data Loss Protection (DLP) and DMARC Management & SMTP MailRelays
- Cisco ESA/SMA and Proofpoint
- Identify and recommend technology best practices in the currently evolving environment & help stabilize the environment by applying industry standard best practices.
- Licensing or Certifications for Collaboration Manager
- Thorough knowledge of applicable procedures, specifications, regulations and standards.
- Strong analytical and problem-solving skills.
- Ability to manage/supervise a team of employees.
- Good communication and leadership skills.
- Good interpersonal/communication/influencing/negotiation skills.
- Good project management skills.
- Understand verbal and written safety and quality instructions and read and comprehend written work instructions including words and drawings.
- Must have strong English written and oral communication skills adequate to communicate with other team members.