Medcaptain is expanding our team and looking for a Customer Service Engineer to support our distributor network across Mexico. If you're passionate about medical technology and want to make a real impact in healthcare, this is your chance. What you'll do:

Support distributors across Mexico with installation, maintenance, and troubleshooting of Medcaptain products

Build strong relationships with key hospitals, especially medical equipment management departments

Train distributor staff and ensure top-tier service quality for end users

Handle customer feedback and resolve major technical issues in your region

Partner with sales & marketing on product promotion and gather local market insights

Manage spare parts stock and demo units for your area





Help grow the Medcaptain brand in the Mexican market What we're looking for:

Bachelor's degree or above (Biomedical Engineering, Electronic Engineering, preferred)

3+ years of experience in the medical device industry, anesthesia machine, life support device preferred.

Fluent English (speaking, listening, reading) — Spanish is a strong plus for the local market

Proficient with Microsoft Office

Strong communication, organization, and problem-solving skills

Willing to travel frequently across the region(Mexico or nearby countries)

📌 Customer Service Engineer (Ciudad de México)
🏢 Medcaptain
📍 Ciudad de México