We are seeking a Trilingual Customer Success Partnerin Mexico City. This is an hybrid on-site work position, and the individual will be required to visit client sites around Mexico City and go into our Polanco area/Mexico City office as needed.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a integral inclusive workforce devoted to the diverse voices that make up our talent and products.

Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

What You’ll Do:





- Provide responsive customer service and establish and maintain effective customer relationships to ensure maximum client satisfaction retention and market penetration of First Advantage employment screening products/solutions for enterprise and mid-size organizations.
- Monitor client account activity, satisfaction levels and other key indicators for issues and opportunities.
- Proactively pursue solutions to issues or capitalize on opportunities at the earliest possible stages.
- Maintain all required business records for assigned clients.
- Promote sales opportunities, and track product/revenue trends, and competitive threats.
- Focus efforts to provide superior service and solutions to both new and existing customers.

Relationship development and management

- Serve as primary point of contact for assigned clients (approximately 10-20 clients).
- Experience managing Enterprise level accounts within outsourced business environments, supporting both domestic clients and regional LATAM portfolios.

📌 Customer Success Partner (Hybrid, Mexico City) (Ciudad de México)
🏢 Firstadvantageindia
📍 Ciudad de México