Senior Consultant, Client Care This role is responsible for working closely and effectively with Argano’s Managed Services clients, providing troubleshooting and analysis, assessing solutions, and advising our customers on how to best meet their goals. The Senior Consultant, Client Care, also acts as a project manager for clients, meeting with them on a pre-determined cadence, triaging and prioritizing issues, assisting with resource planning, and providing clear communication.
Primary Purpose To deliver high-quality managed services, project management, and client engagement that aligns with Argano’s strategic objectives and client success goals.
Critical Qualifications and Experience
Advanced English communication skills
5+ years of experience working in Microsoft Dynamics 365 Finance and Supply Chain Management and Microsoft Dynamics AX 2012 in an implementation or managed services team, performing functional analysis, troubleshooting, solution recommendation and best practices guidance
Working knowledge and expertise in Warehouse and Production management, and related business processes
Microsoft Certification: Dynamics 365 Supply Chain Management Functional Consultant Associate (MB-330 post Feb 2024, or MB-330 plus MB-300 pre‑Feb 2024)
Bachelor’s degree in information systems management, Computer Science, or related experience
Proven ability to work with a virtual team of functional/technical consultants across different locations and time zones
Ability to work with technical resources to estimate enhancement efforts, secure approvals,



and drive solutions to completion
Strong analytical and problem‑solving skills
Strong interpersonal and communication skills
Highly motivated, self‑starter with ownership of tasks and drive to completion
Effective multitasker who can handle multiple issues simultaneously
Desirable Qualifications and Experience
Ability to work in a constantly changing environment with limited direction
Ability to get things done across the breadth of the organization
Familiar with Agile and waterfall implementation methodology
Strong technical knowledge of Microsoft Dynamics 365 for Finance and Supply Chain Management
Working knowledge of Microsoft Power Platform, Fabric, Data Strategies, Integrations and Azure
Key Responsibilities
Troubleshoot and resolve managed services break/fix support issues at the senior level within the given SLA’s, helping clients to minimize business disruptions
Review inbound cases
Actively follow up on and track updates on work from clients and internally
Ensure progression of activities and communicate status
Escalate issues as needed
Understand requirements for enhancement requests, author FDD documents,



and document requirements and Dynamics solution in Azure Dev Ops or Client Care ticketing system
Provide solution training to clients and internal team members
Maintain comprehensive documentation of support cases, resolutions, customizations, facilitating knowledge sharing within the team and with the client
Ensure all cases are updated and status communicated
Coordinate with other internal teams to maintain a broad view of overall customer efforts and initiatives
Lead client status calls weekly to share updates and align on priority
Assist in project delivery work as required
Manage clients’ implementations and environments, including routine Microsoft one‑version update coordination, code deployment oversight, and responsibility for delivering specific dedicated internal strategic initiatives – including process design, documentation, resource planning, sales activities, and status reporting
Complete quarterly Client Care initiatives
Keep up to date with the latest D365 Finance & Supply Chain updates, patches, and emerging features, and make recommendations for system improvements and enhancements to clients
Mentor associate team members
Should be open to work in different shifts (time zones) as needed
Equal‑Opportunity Employer Argano is an equal‑opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

📌 f&sc client services - scm - senior consultant (Ciudad de México)
🏢 Argano
📍 Ciudad de México