Customer Success & Support Representative — CLEATUS CLEATUS is an AI-powered government contracting platform helping small businesses find and win federal, state, and local contracts. We're one of the fastest-growing Gov Tech startups in the US, and we're looking for a Customer Success & Support Representative to join our distributed team.
This is a high-impact, customer-facing role at the intersection of support, onboarding, and retention. You'll be working directly with small business owners navigating the world of government contracting — helping them get set up, get value, and stay. The right person is energetic, organized, a great communicator, and genuinely motivated to help customers succeed.
What You’ll Do
Run live video demos for prospective customers, delivering our demo script confidently and tailoring it to each customer’s business
Lead onboarding and success calls to help new customers get up and running on the platform
Manage a high volume of customer interactions daily
Respond promptly and professionally to inbound customer inquiries via Intercom and email
Manage your own calendar and coordinate scheduling via Calendly
Track and escalation bugs, feature requests, and platform issues to the technical team with clear documentation
Use AI tools — including Claude — as part of your daily workflow for drafting outreach, summarizing calls,



and keeping communication sharp
Build a deep working knowledge of CLEATUS, our customers, and the government contracting space
What We’re Looking For
Excellent spoken and written English — this is a US-facing customer role and communication quality is everything
Prior experience in customer success, sales, or support — Saa S or startup environment strongly preferred
Comfortable and confident on video calls; camera-on is the default
Energetic, self-motivated, and accountable — you don’t wait to be told what to do
Highly organized with the ability to manage a busy schedule, multiple accounts, and competing priorities
Comfortable using AI tools in day-to-day work; our team actively uses Claude for drafting, outreach, and customer communications
Familiarity with tools like Intercom, Attio, Circleback, Calendly, Slack, and Google Calendar
Willingness to work US Eastern Time hours (9am–5pm ET coverage required)
Bonus Points
Background in government contracting, procurement, or B2 B sales
What We Offer
A front-row seat at one of the fastest-growing Gov Tech startups in the US
Performance bonuses
A fast-moving, supportive team that celebrates wins loudly and solves problems together
Real room to grow — into senior CS, sales, or account management over time

📌 Customer success specialist (Ciudad de México)
🏢 CLEATUS AI
📍 Ciudad de México