Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients.
Ensures quality service and operational performance within the parameters of program and delivery standards.
Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.
Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues.
Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business. Incumbents who are responsible for client relationship management or day‑to‑day delivery of professional services engagements or outsourced solutions should be matched to Client Relationship Manager or Outsourcing Delivery Program Management.
Incumbents who are providing pre‑sale and/or post‑sale support and customer relationship management for multiple phases and aspects of the client relationship, including ordering, pricing, scheduling and support, should be matched to Customer Service.




Employees responsible for building post‑sales relationships with customers to drive and increase adoption and utilization of company products should match within the Sales function to Customer Success Manager.
Skills & Competencies
Pro‑active
Post Design‑Win Activities
Works closely with Customers & Sales
Advanced Excel skills and strong analytical capabilities
Proficiency in Forecasting and CRM Tools, familiarity with SAP, and Power BI a plus
Ability to probe, ask why, and push back constructively
Strong relationship‑building skills and stakeholder engagement
Customer‑focused mindset with a commitment to delivering high‑quality service
Ability to work independently in a fast‑paced, deadline‑driven environment
Constant learner with a drive for continuous improvement
Teamplayer
Qualifications
Bachelor’s degree in business or equivalent experience
2+ years in business operations, customer service, sales support, or order fulfillment/management
Excellent written and verbal English communication skills
Strong organizational skills and attention to detail
Critical thinker with proven ability to work cross‑functionally

📌 Customer success analyst 2 (Centro Cívico)
🏢 Skyworks Solutions De México, S.A. De
📍 Centro Cívico