ISP Network Support Engineer (BGP, MikroTik, Peplink, SD-WAN & Wireless) – Remote | U.S. Hours
Position Type: Full-Time, Remote
Working Hours: U.S.
Business
Hours
On-Call: Rotating after-hours emergency support — approximately 1 week per month
About the Role
At Pavago, we’re hiring an ISP Network Support Engineer for one of our clients to support customer-facing troubleshooting and production network operations across a growing multi-WAN ISP environment.
This is not a basic helpdesk role. You’ll work directly with live network infrastructure across fiber, fixed wireless, bonded WAN, Starlink, and SD-WAN deployments, troubleshooting complex connectivity issues and maintaining reliable, high-availability services.
You’ll work hands-on with technologies including MikroTik RouterOS, Peplink SpeedFusion, BGP, OSPF, Cambium, Ubiquiti, Siklu, Aviat, and enterprise wireless infrastructure.
This role is particularly well suited to someone with hands-on ISP, WISP, FTTH, or MSP experience who is comfortable troubleshooting production networks while communicating directly with customers.
What You’ll OwnCustomer Network Support & Troubleshooting
Diagnose customer issues involving
Connectivity and outages
Latency and packet loss
Routing instability
VoIP and call-quality problems
WAN and failover performance
Troubleshoot bonded WAN, SD-WAN, VPN, VLAN, and wireless connectivity issues.
Support routers, firewalls, and Customer Premise Equipment (CPE).
Investigate issues across multiple layers rather than simply escalating tickets.
Document troubleshooting steps, root causes, and configuration changes.
Communicate technical findings clearly to business customers.
Advise customers on redundancy, failover, and network optimization.
Participate in rotating after-hours emergency support.
ISP Network Operations
Monitor and maintain
Edge routing infrastructure
Wireless backhaul systems
Bonded WAN infrastructure
Core ISP services
Provision and configure customer network deployments.
Configure
Routers
VLANs
Firewall rules
NAT
QoS
VPNs
Diagnose BGP and OSPF routing issues, routing loops, WAN instability, and failover events.
Maintain configuration backups, firmware updates, IP documentation, and network hardening standards.
MikroTik, Peplink & SD-WAN
Configure and troubleshoot MikroTik RouterOS environments.
Support Peplink SpeedFusion and InControl2.
Troubleshoot multi-WAN bonding and failover behavior.
Support hybrid connectivity involving
Fiber
Fixed wireless
Starlink
5G
Terrestrial WAN connections
Optimize redundancy and high-availability configurations.
Fixed Wireless & Backhaul Infrastructure
Support fixed wireless environments using:
Cambium
Ubiquiti
PTP/PMP architectures
Work with high-capacity wireless backhaul technologies including:
Siklu
Aviat mmWave infrastructure
Support tower deployments, backhaul upgrades,
and infrastructure expansion.
Troubleshoot signal, connectivity, capacity, and backhaul performance issues.
VoIP & QoS
Troubleshoot SIP and VoIP quality issues.
Diagnose network conditions affecting voice traffic.
Configure and optimize QoS policies.
Prioritize latency-sensitive traffic appropriately.
Help maintain consistent voice quality across multi-WAN environments.
Documentation & Configuration Management
Maintain accurate
Network diagrams
IP documentation
Device configurations
Troubleshooting records
Configuration backups
Document root-cause findings and remediation steps.
Keep infrastructure documentation current following network changes.
Help reduce repeat incidents through accurate documentation and preventative improvements.
Technical Environment
You may work across
Routing & Networking
MikroTik RouterOS
BGP
OSPF
TCP/IP
VLANs
NAT
QoS
VPNs
SD-WAN & Multi-WAN
Peplink
SpeedFusion
InControl2
Starlink
5G
WAN bonding and failover
Wireless & Backhaul
Cambium
Ubiquiti
Siklu
Aviat
PTP/PMP mmWave
Enterprise Wi-Fi
Cambium cnMaestro
UniFi
Voice
SIP
VoIP
QoS and voice optimization
Required Experience & Skills
Hands-on networking experience within an ISP, WISP, FTTH, MSP, or similar production network environment.
Strong experience troubleshooting
Routing
Switching
WAN connectivity
Network outages
Failover systems
Hands-on experience configuring:
Routers
Firewalls
VLANs
VPNs
Strong understanding of
TCP/IP
NAT
QoS
VLANs
BGP
OSPF
Ability to troubleshoot live production networking issues methodically.
Strong documentation and root-cause analysis skills.
Strong written and verbal English communication.
Ability to communicate effectively with both technical teams and customers.
Comfortable working independently in a remote environment.
Availability for rotating after-hours emergency support.
Strongly Preferred
Hands-on MikroTik RouterOS expertise.
Experience with Peplink, SpeedFusion, and InControl2.
Experience with
Cambium
Ubiquiti
Siklu
Aviat
Fixed wireless or WISP deployment experience.
PTP/PMP and mmWave backhaul experience.
Starlink or hybrid WAN experience.
VoIP troubleshooting experience involving:
SIP
QoS
Voice-quality optimization
Experience supporting multi-WAN and high-availability network environments.
What Makes You a Strong Fit
You’ve worked on real production networks, not only lab environments.
You can troubleshoot complex connectivity problems without immediately escalating them.
You understand how routing, WAN links, wireless infrastructure, and failover interact.
You remain calm and methodical during outages.
You care about uptime, redundancy, and network reliability.
You can explain complex network problems clearly to customers.
You take ownership of an issue through diagnosis and resolution.
You proactively look for ways to prevent repeat incidents.
What a Typical Day Looks Like
Your day may include
Troubleshooting customer connectivity, latency, and routing issues.
Investigating BGP/OSPF or multi-WAN failover problems.
Configuring MikroTik routers, VLANs, VPNs, firewalls, and QoS.
Monitoring wireless backhaul and ISP infrastructure.
Provisioning new customer connections.
Troubleshooting Peplink SpeedFusion or bonded WAN deployments.
Investigating VoIP quality issues.
Supporting infrastructure expansions and network upgrades.
Updating configuration records and network diagrams.
Coordinating with engineering and field teams on escalations.
In short: you help keep production ISP infrastructure stable, scalable, and highly available while solving complex customer and network issues across modern wired, wireless, and SD-WAN environments.
Key Metrics for Success
Fast and accurate ticket resolution.
High network uptime and reliability.
Reduced repeat incidents and escalations.
Successful customer provisioning.
Effective resolution of routing and failover issues.
Accurate network documentation and configuration management.
Strong customer satisfaction and communication quality.
Why This Role Stands Out
Hands-on exposure to real ISP/WISP production infrastructure.
Work directly with BGP, MikroTik, Peplink, SD-WAN, wireless backhaul, and multi-WAN environments.
Exposure to modern connectivity technologies including Starlink and hybrid WAN.
Strong technical ownership rather than basic Tier 1 support.
Opportunity to work across both customer-facing troubleshooting and infrastructure operations.
Clear growth opportunities into
Senior Network Engineer
ISP Network Engineer
Infrastructure Engineer
Network Operations Lead
Network Architect
Interview Process
Initial Screening Call
Technical Interview
Practical Network Troubleshooting Scenario
Final Interview
Offer & Onboarding
Apply Now
If you have hands-on ISP/WISP networking experience, understand BGP, MikroTik, multi-WAN, SD-WAN, and wireless infrastructure, and enjoy solving complex production networking problems, we’d love to hear from you.
Apply today and help maintain reliable, high-performance connectivity across modern ISP and hybrid network environments.
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📌 ISP Network Support Engineer (México)
🏢 Pavago
📍 México