IT Operations & Support Engineer at Pbsengineers.

About the role Pbsengineers is seeking a dedicated IT Operations & Support Engineer to join our dynamic team in San Dimas, California. This full-time position is idóneo for individuals who are passionate about technology and enjoy solving complex problems. You will play a crucial role in maintaining and enhancing our IT infrastructure, ensuring that our systems operate smoothly and efficiently.

As part of our team, you will collaborate with various departments to provide exceptional technical support and contribute to the overall success of our engineering projects.

Key facts

- Location: San Dimas, California
- Engagement: Full-time
- Salary: Competitive, commensurate with experience
- Visa: Sponsorship available for qualified candidates

What you'll do

- Provide technical support for hardware and software issues, ensuring timely resolution to minimize downtime for users.




- Monitor system performance and conduct regular maintenance to ensure optimal operation of IT infrastructure.
- Collaborate with engineering teams to troubleshoot and resolve system-related issues that may impact project timelines.
- Assist in the implementation of new technologies and upgrades, ensuring seamless integration with existing systems.
- Maintain documentation of IT processes, procedures, and configurations to facilitate knowledge sharing and compliance.
- Manage user accounts, permissions, and access controls to ensure security and proper functioning of systems.
- Conduct training sessions for staff on new technologies and best practices for IT usage.
- Respond to and resolve service desk tickets, providing excellent customer service and communication throughout the process.
- Participate in disaster recovery planning and testing to ensure business continuity in the event of a system failure.
- Analyze system logs and p

📌 IT Operations & Support Engineer (Durango)
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