- onboarding: onboard new customers and work with sales to close the pilots where you will act as a subject matter expert
- account management: where you will get your portfolio of customers to develop and maintain
- first-line support: provide product feedback from our customers to the product team and help as
you spend time on the following activities:
- lead onboarding sessions where you customize the asset platform to meet the needs of your client and solve their pains
- end-user session where you show how to use the tool
- make sure the clients get fully ramped and engage the right stakeholders and help sell the asset platform internally
- host quarterly account status calls with clients to help prevent churn
- provide client input and feature requests to the product team
- all efforts are done inbound (via the phone, emails, or video conference) and not in the field