ServiceNow Product Manager (6-month contract) We are seeking an experienced ServiceNow Product Manager for a 6-month contract engagement to cover a team member on maternity leave. This role requires a unique balance of hands-on technical fluency, robust project management expertise, and a sharp focus on User Experience (UX). You will own the strategy, roadmap, and delivery across our enterprise platform ecosystem—spanning ITSM, CSM, HR Onboarding, ITOM AIOps, and specifically driving Virtual Agent capability enhancements.

Key Responsibilities

1.

Project

Management & Strategic Leadership

End-to-End Delivery: Drive the full lifecycle from discovery to rollout, balancing feature delivery, technical debt, and sprint commitments within an Agile framework.

Stakeholder Alignment: Build trusted relationships with business leaders, managing delivery trade-offs and communicating progress transparently.

Organizational Change Management: Guide adoption of new platform capabilities, ensuring smooth transitions into daily operations across teams.

2.

Technical

Execution & Virtual Agent Focus

Virtual Agent Ownership: Drive the design, implementation, and continuous improvement of ServiceNow Virtual Agent flows to optimize self-service capabilities and conversational experiences.

Technical Partnership: Partner closely with engineering teams to navigate architecture, system integrations, and multi-instance configurations (ITSM, CSM, HR, ITOM).

Hands-on Configuration: Comfortable making minor platform tweaks (e.g.,



basic HTML/CSS adjustments on portals/forms) when needed to unblock execution.

- User Experience (UX) & Experience Design

User-Centric Portals & Forms: Collaborate with UX/UI design resources to craft friction-free Service Portals and intuitive forms that prioritize employee and user experience above all else.

Discovery & Analytics: Lead structured early-stage research to surface dependencies and blind spots. Use platform analytics to measure success and iterate based on vigente user behavior.

Who We Are Looking For

ServiceNow & Virtual Agent Expertise: 3+ years in a dedicated Product Management or Technical Project Management role within the ServiceNow platform, with direct experience implementing or managing ServiceNow Virtual Agent / Conversational Interfaces.

Blended Tech + Project Skillset: A rare mix of technical fluency on ServiceNow modules (ITSM, CSM, HR, or ITOM) combined with structured Project Management execution.

UX Obsessed: A deep empathy for end-users, treating experience and usability as top-tier product criteria alongside business requirements.

Immediate Availability: Ready to onboard and hit the ground running by September 1st.

Master Communicators: Ability to distill complex platform dynamics into simple, actionable updates for executive leadership and cross-functional teams.

Education & Experience: Bachelor’s degree or an equivalent combination of education and hands-on professional experience

📌 ServiceNow Product Manager (México)
🏢 10Pearls
📍 México