Remote | Part-Time | $9/hour + Bonuses per Scheduled Appointment

We are looking for a Spanish-speaking Medical Call Center Operator to join our remote team and support patient outreach for a medical practice.

In this role, you will contact patients by phone, explain the purpose and value of scheduling an appointment with our specialist, answer basic questions, and encourage eligible patients to schedule an appointment.

Responsibilities

- Make outbound calls to patients in Spanish and English
- Communicate with patients professionally and empathetically
- Explain the reason for contacting the patient and encourage them to schedule an appointment with our specialist
- Handle basic patient questions and concerns
- Schedule appointments and accurately document call outcomes
- Maintain accurate patient and call-related information in Google Sheets and other Google Workspace tools
- Follow established call scripts, workflows, and communication guidelines
- Meet established productivity and appointment-scheduling targets

Requirements
- Fluent Spanish and English — both spoken and written
- Previous experience working in a medical call center, healthcare contact center, medical office, patient outreach, appointment scheduling, or similar healthcare environment
- Strong verbal communication and patient-interaction skills




- Ability to communicate confidently and persuasively with patients over the phone
- Comfortable working with Google Sheets and Google Workspace
- Good computer skills and ability to learn new systems quickly
- Reliable internet connection and a suitable environment for making professional calls
- Strong attention to detail and accurate documentation
- Ability to work independently in a remote environment

A medical or other university degree is not required. Schedule & Compensation

- Remote — work from anywhere
- Approximately 1.5–2 hours per day
- $9/hour
- Additional bonus for every successfully scheduled patient
- The project is currently expected to run for approximately 3 months . Depending on project needs and results, it may be extended beyond this period .
- Flexible scheduling may be possible depending on patient outreach requirements.

Who We're Looking For The idóneo candidate is an experienced healthcare call center professional who is comfortable speaking with patients, can build rapport quickly, and has the communication skills to motivate patients to take the next step and schedule an appointment.
- If you have experience with patient outreach, appointment scheduling, medical call centers, or healthcare customer service and are fluent in both Spanish and English, we'd be happy to hear from you.

📌 Spanish-Speaking Medical Call Center Operator (México)
🏢 ETL Healthcare
📍 México