Tlalnepantla de Baz, Estado de México

English is a must

At least 1 year of experience or recently graduated in a similar role in a relevant field

Responsibilities:

- Provide remote support to customers for troubleshooting and commissioning electric automation, pneumatic, and process automation systems.
- Diagnose and resolve technical issues related to product malfunctions, improper installations, incorrect parameter settings, valve terminals, and
- Industrial Ethernet networks.
- Recommend appropriate components for customers' electric automation, factory, and process automation applications.
- Collaborate with customers to gather information about their needs and design tailored solutions.
- Advise customers on upgrading obsolete products to enhance their systems.
- Have a strong understanding of products and technology to address customer requests.

If needed,



set up hardware to replicate the customer's setup for remote troubleshooting.-Maintain open communication with Festo companies worldwide to resolve customer- specific issues and clarify technical details.

- Actively participate in technical training sessions to enhance knowledge and skills.
- Culture awareness to support international customers.

-Completes all necessary follow-up and administrative tasks required.

Knowledge, Habilites and Experience: Bachelors degree in Mechatronics Engineering or a related field.

Understanding of products and applications in electrical drive systems, pneumatics, and process automation.
Familiarity with the Festo product portfolio is a plus.
Proficient in office software applications (Outlook, word, Excel, Power BI).
Excellent written and verbal communication skills in English.

Experience in customer interactions, particularly in technical discussions isbeneficia

📌 Technical Support Engineer (Tlalnepantla de Baz)
🏢 Sin nombre
📍 Tlalnepantla de Baz