The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

- Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
- Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
- Conduct basic analysis and research as well as workflow management
- Support an expansive array of products and services
- Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

- 1-3 years of relevant experience
- Experience working in a business office or operational environment
- Proficient computer and math skills with a focus on complex databases and spreadsheets
- Demonstrates technical and administrative expertise
- Consistently demonstrates attention to detail




- Demonstrated knowledge of activities, policies, and procedures of a basic work area

Education

- High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Funciones

- Análisis de conciliaciones bancarias y procesos contables, desarrollo de estrategias para monitoreo de procesos, desarrollar operaciones contables y de sistemas.
- Creación de reportes y presentaciones.
- Seguimiento de diferencias contables.
- Detención de riesgos en procesos contables.
- Diseño de la estrategia de monitoreo.
- Creación de tablas dinámicas y cálculos de costos.
- Conciliaciones contables.
- Ejecución de estrategias de control en proceso contables
- Seguimiento a cuentas de alto riesgo.

Requisitos

- Experiencia en análisis de información
- Experiencia en generacion de reportes
- Revisión de procesos operativos contables
- Elaboración/ y o conocimiento de flujos operativos de área de soporte contable/ de diversos sistemas operativos crédito, captación, canales (intercambio)
- Experiencia en Conciliaciones Contables

Zona de Trabajo Moras Acacia Benito Juarez

Horario de 9 a 6 pm

Job Family Group

Operations - Core

Job Family

Operations Support

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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