Job Title: L2/L3 Support Engineer

Key Skills: Production Support, Java 8+ or C, C++, or Angular and experience with one of the following scripting languages, Shell script, Perl, JavaScript, or Python

Experience: 5+ years

Location Mexico City or Guadalajara

Mode: Onsite

We at Coforge are hiring Position (22655) with the following skill set.

As a Production Management Specialist you will play a critical role in supporting the Firm various business functions through effective management of technologies and systems.

Responsibilities

- Collaborate with team members to analyze and resolve application issues.

- Identify defects, discrepancies, and trends through code debugging and log analysis.

- Manage incidents and communicate effectively with users, application owners, and senior stakeholders.

- Enhance application stability and performance by identifying patterns and advising on permanent fixes.

- Utilize tools developed by the Engineering team to automate failure responses and monitor production health.

- Identify and automate alerts and processes in collaboration with theEngineering team.

- Challenge existing application setups and suggest improvements for stability.

- Participate actively in the Change Management process to manage production risks.

- Develop and improve run books to minimize operational errors and enhance efficiency.

- Create reports that provide trending statistics to track application health and service performance.





- Willingness to learn and support proprietary technologies not available in the marketplace.

Required Qualifications

- Bachelor?s degree (U.S. or equivalent) and five (5) years of software development/production support experience.

- Strong understanding of Data Structures and their practical applications.

- Proven problem-solving skills in development or production environments, including root cause analysis.

- Proficient in UNIX troubleshooting, ETL/batch processes, and capacity management.

- Excellent communication skills to articulate technical and functional aspects of problems to drive solutions.

- Proficiency in Java 8+ and one of the following programming languages: C, C++, or Angular.

- Experience with one of the following scripting languages: Shell script, Perl, JavaScript, or Python.

- Familiarity with RDBMS environments such as Sybase ASE/IQ, Oracle, or DB2.

- Experience in the Financial Services Industry.

- Knowledge of Cluster Computing and Big Data solutions (e.g., Spark, Hadoop, HDFS) using public cloud.

- Degree in Computer Science.

Posting Information

Posted On: August 6, 2026

At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

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Required Skill Profession

Instalación Mantenimiento Reparación

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