Business Intelligence Data Analyst (Mexico City - Hybrid) 2 days ago Be among the first 25 applicants
Simple Practice is headquartered in Los Angeles, California, but we have team members who work and live across the United States, Dominican Republic, Mexico City, and Ukraine.
At Simple Practice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice.
More than 250,000 providers trust Simple Practice to build their business through our industry‑leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients.
Recognized by Med Tech Breakthrough as the Best Practice Management Solution Provider in 2024 and the Digital Health Awards in 2023, Simple Practice is proud to pave the future of health tech.
Our Culture At Simple Practice, culture is our foundation. It influences the way we work, how we serve our customers, and how we approach accomplishing our mission.
We have five core values that we strive to embody every day:
We think big
We take simplicity seriously
We come as we are
We act with humility
We are built on trust
Culture is everyone’s responsibility at Simple Practice. Our culture is what drives us to do better for our teammates and customers.
Connection and collaboration are also key to our success.



You will work with our talented multi‑national teams and have opportunities to participate in onsites in both the US and Mexico.
The Role We are looking for a skilled and analytical Business Intelligence Data Analyst with 3+ years of experience to join our Customer Success team. In this role, you will turn data into insights to drive decisions, improve customer outcomes, and help scale our Customer Success operations. Your expertise in SQL and data storytelling will be key to identifying trends, supporting key initiatives, and building impactful dashboards and reports.
Key Responsibilities
Partner with Customer Success leadership to define, track, and analyze key performance indicators (KPIs)
Build and maintain SQL‑based queries, reports, and dashboards using BI tools (e.g., Tableau, Looker, Power BI)
Translate business needs into analytical frameworks and actionable insights
Monitor and report on customer engagement, retention, onboarding, and different channel (phone, chat, email) support metrics
Collaborate cross‑functionally with Product, Engineering and Data Engineering teams to access and model relevant data
Ensure data accuracy, integrity, and consistency across reporting sources
Desired Skills & Experience
A bachelor's degree in Computer Science, Information Systems, Data Science,



Business Analytics, or a related field (Masters degree preferred).
3+ years of experience in a data analyst, business intelligence, or related role
Advanced SQL skills and experience working with relational databases
Hands‑on experience with BI/reporting tools (e.g., Tableau, Looker, Power BI)
Strong analytical thinking and ability to distill complex data into clear insights
Experience working with or supporting Customer Success, Customer Experience, or similar customer‑facing teams
Excellent communication and stakeholder management skills
Ability to work independently and manage multiple priorities in a fast‑paced environment
Bonus Points
Experience with customer lifecycle analysis
Familiarity with dbt, Snowflake, or cloud data warehouses
Benefits
Privatized Medical, Dental & Vision Coverage
Work From Home stipend
Adaptable Time Off (FTO), wellbeing days, paid holidays, and Summer Fridays
Monthly Meal Reimbursement
Hybrid Work Schedule & Catered Lunch
A relocation bonus for candidates joining us from a different city
Employee Resource Groups (ERGs)
California Job Applicant Privacy Notice Thank you for your interest in opportunities at Simple Practice LLC (“Simple Practice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the Simple Practice California Job Applicant Privacy Notice.
For more information about our privacy practices, please contact us at

📌 Business intelligence data analyst (mexico city - hybrid) (Ciudad de México)
🏢 SimplePractice
📍 Ciudad de México