Provide exceptional customer service by ensuring timely follow-up on purchase orders, shipments, and invoicing while meeting service level commitments. Collaborate with Planning, Production, Logistics, and Sales teams to ensure product availability and demand fulfillment.
Responsibilities
- Respond to customer inquiries via phone, email, chat, or other communication channels. - Resolve customer complaints and provide appropriate solutions in a timely manner. - Process orders, returns, refunds, and account updates as needed. - Maintain accurate records of customer interactions and transactions. - Collaborate with internal teams to resolve complex customer issues. - Provide product and service information to customers. - Follow company policies and procedures while maintaining high service standards. - Meet individual and team performance metrics, including response time,



customer satisfaction, and quality standards
Minimum Qualifications
- Bachelor's degree in Industrial Engineering, Logistics Engineering, Supply Chain Engineering, Business Administration, or a related field. - 1-2 years of experience in Customer Service, Supply Chain, Demand Planning, or Customer Service roles within a manufacturing environment. - Intermediate Microsoft Excel skills (formulas, pivot tables, and data analysis). - Advanced English (business and conversational proficiency). - Knowledge of ERP systems (SAP, Oracle, or equivalent), capacity planning, and production constraint management.
Preferred Qualifications

📌 Customer service representative (Monterrey)
🏢 Donaldson
📍 Monterrey