The idóneo candidate has a strong background in personal injury case management, excellent leadership and coaching skills, and the ability to thrive in a fast-paced, remote environment.
Schedule: Full-Time (40 hours per week)
Hours: Monday-Friday, 8:30 AM to 5:00 PM EST
Location: Remote
Key Responsibilities
Team Training & Development
- Train and onboard newly hired Case Managers. - Provide ongoing coaching, guidance, and development for existing team members. - Reinforce best practices, firm procedures, and quality standards. - Serve as a subject matter expert for case management processes and workflows.
Quality Assurance & Case Auditing
- Conduct routine audits of active case files to ensure accuracy, compliance, and proper documentation. - Review individual cases and team performance to identify areas for improvement. - Ensure adherence to firm policies, procedures, and quality standards. - Escalate issues and provide recommendations for corrective action when necessary.
Performance Monitoring & Operational Support
- Review KPI reports, scorecards, and operational metrics to monitor team performance. - Identify overdue tasks, bottlenecks, and workflow issues. - Hold team members accountable for meeting productivity and quality expectations. - Assist leadership in implementing performance improvement initiatives.




Workload Management
- Help coordinate staffing and workload distribution across case management pods. - Assign floaters and support resources to teams experiencing increased workloads. - Ensure proper case coverage and operational efficiency across the department.
Process Improvement
- Identify workflow inefficiencies and recommend process enhancements. - Assist with maintaining and updating shared resources, including provider directories and internal databases. - Support special projects and operational initiatives aimed at improving team performance and client outcomes.
Required Qualifications
- Minimum 3 years of Personal Injury Case Management experience. - Strong understanding of pre-litigation personal injury case handling. - Experience managing a high-volume caseload and coordinating multiple priorities simultaneously. - Excellent leadership, coaching, and mentoring abilities. - Strong analytical skills with the ability to review reports, metrics, and performance data. - Exceptional organizational, communication, and problem-solving skills. - Ability to work independently in a fully remote environment. - Proficiency with case management software and Microsoft Office applications.
Why Join Us?

📌 Lead case manager (Ciudad de México)
🏢 Solvo Global Careers
📍 Ciudad de México