The primary responsibility of this position is to provide end-user support for hardware, software and network assistance. Duties consist of handling Help Desk tickets. Software and Hardware support may require installation and configuration for both off-the-shelf and custom software.

Other responsibilities include:

Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software & triage trouble tickets

Install and configure complex hardware/software and provide support for upgrades and enhancements

Support warehouse hardware systems, Barcode Scanners, label printers, etc.

Hardware image configuration management for desktops, laptops, and servers

Verify issue resolution with the customer and update the Help Desk ticketing system

Work closely with infrastructure, database, and development personnel to resolve user issues





Communicate plans and progression of issue resolution in a timely manner

Actively contribute to ongoing process improvement

Configure, install, and support servers, desktop hardware, and software

Document fixes and contributes to the standardization of processes and procedures

Qualifications

Four-year degree or 1–3 years of related experience required

Minimum of 3 years of experience supporting Windows based environment

A+ Certification required.

Microsoft Certified Technology Specialist (MCTS)

Microsoft Certified IT Professional (MCITP)

Microsoft Certified Desktop Support Technician (MCDST)

Experience with Microsoft Office365 helpful, but not required

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📌 IT Support (Centro Cívico)
🏢 QUALITEL MEXICALI
📍 Centro Cívico