Job Description

Position Summary
Responsible for sales administration, contract review and sales support. Key activities include managing quotations, contracts, Production Part Approval Process (PPAP) requests, pricing, account adjustments, customer master files, reporting and part number management. Daily interaction with customers, sales staff, internal departments and intercompany business units.
Essential Functions
Preparation and submission of quotations, including price creation, margin review and tracking
Perform Contract Review and manage customer Scheduling Agreements/amendments (Price changes) and contracts
Manage pricing files, and analysis, surcharge and rebate agreements
Review and process account adjustments
Manage part number files, create BOM and communicate special instructions
Manage and maintain Customer Master Data in Customer Relation Management (CRM) & Enterprise Resource Planning (ERP)
Coordinate credit approval / credit limits with the Finance Department
Understand customer requirements, receive and manage correspondence (Request for Quotes - RFQ’s, Drawings Samples, PPAP etc.) and work with relevant departments
Inside support for sales engineers
Resolution of issues with Customers
Manage and track won/lost business and update, participate and help develop sales forecast
Review, track & control Customer Specific Requirements




Awareness and participation in World Class Operations (WCO) initiatives
Ensure compliance with all applicable safety and environmental regulations
Compliance to the Oetiker Management Manual – IATF 16949 & ISO 14001 EMS requirements

Qualifications

Knowledge, Skills, Abilities
Administrative and computer skills required (MS Office and CRM/ERP software)
Detail oriented and good communication Skills (Interpersonal and Business Writing Skills)
Product Knowledge and desire to learn
Ability to work independently without supervision
Good problem solving skills
Knowledge of IATF 16949
Education / Experience
College Diploma / Degree in Business Administration (preferred)
2-3 years of sales administration, customer service or related is preferred

Additional Information

Comprehensive benefit package
Company match Pension Contribution
Opportunities for Advancement
Access to Online Learning
Climate controlled facility
Oetiker is an equal opportunity employer.

We are committed to creating a diverse and inclusive workplace and welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, sexual orientation, or any other legally protected status. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

📌 Sales Operations Specialist (García)
🏢 Oetiker
📍 García