Job Description

Build your career with Jabil! We challenge and empower you to make the most of your talents, working with outstanding colleagues from diverse backgrounds who share your drive and passion to make Jabil grow!
This is a senior-level Functional Support Specialist role that is a key contributor to the IT operations and support in Jabil. The Functional Support Specialist’s role is to deliver support to end-users in the organization on SAP and other software applications efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all internal customers, such as operations, finance, supply chain, and other business units. The Functional Support Specialist is also responsible for assisting in the design, delivery, and improvement of SAP and other software applications and organizing training programs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Proficient and able to work independently in the overall business processes and system functionality for the primary applications or functional areas
Full understanding of business process requirements with the ability to identify process or system gaps and appropriate resolutions
Have strong functional and/or system configuration knowledge in order to design solutions to fulfill business requirements with related functional and development teams
Ability to write valid functional specification documents including the understanding of table structures, fields, and entity relationships.
Ability to mentor ESS I team members
Effectively drive business system process and integration improvements with business process owners




Serve as the escalation point for troubleshooting issues per OLA and SLA
Maintain thorough knowledge and in-depth field experience in multiple applications or modules, comprising emerging or job technologies required. This could include formal or self-paced professional development
May perform full configuration of more than one application module. Perform advanced, customized configuration in at least one application module
Provide functional advice and assistance to other IT teams as necessary
Participate in the exchange of ideas and information within the project or department personnel
Provide status updates of assigned projects to the project team
Communicate and provide regular updates to the functional manager or supervisor
Drive continuous improvement through trend reporting analysis and metrics management
Assure that procedures and work instructions are efficient and not redundant
Offer new ideas and suggestions for improvement. Identify and implement new configurations, procedures, and processes that are considered “best practice”
Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively, making customer issues a priority




Confer with the reporting manager and team on complex or unusual situations
Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization
Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer-specific
Maintain discretion and confidentiality in all areas pertaining to the IT systems
Understand and embrace business and IT strategic direction
EDUCATION & EXPERIENCE REQUIREMENTS
Bachelor’s degree in Computer Science or Information Technology or Management Information Systems, or any IT related.
Have at least 3-5 years of work experience in the business area from an IT perspective.
Have process or system configuration knowledge of SAP or any other ERP specializing in Planning, Purchasing, Inventory and Warehouse Management, Sales and Distribution, finance and controlling, or any other functional areas.
Or an equivalent combination of education, training, or experience.
Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.
Refer above job description. Resource backfill can be in a different location in PEN/GDL/CHI/DR as long as follows the general SAS support team's strategic geographical location.
Accessibility Accommodation

📌 Enterprise Solution Specialist II (Guadalajara)
🏢 Jabil Careers
📍 Guadalajara