KEY Responsibilities

- Supports the resolution of production quality problems on time to meet the customer requirements.
- Works effectively with test, design, product and planning engineers, regional quality engineers, regional planners, regional technical sales representatives and marketing representatives to solve customer challenges and provide fast response.
- May partner with line quality engineers and management teams in layered process audits and internal audits.
- Follows procedure for control of non‑conforming parts in production.
- Assists clients during audits with the aim to achieve production release.
- Works with customers to understand their specific requirements and then drafts plans to fully satisfy those requirements.
- Performs warranty analysis and identifies trends.
- Conducts root cause analysis and implements corrective action.
- Maintains and continually improves activities to enhance the quality system.
- Manages containment actions for customer concerns and quality proactive notifications (including customer sorting & quality alerts).
- Manages additional controls with engineering and operations to ensure quality products.
- Manages the quality RMA process, reviews, analyzes trends, prepares reports and communicates.
- Supports the quality inspectors,



technicians and engineers to ensure products and processes comply with the relevant requirements of the quality management system.
- Constantly communicates customer expectations to the site.
- Periodically distributes briefing notes to the group.
- Eliminates line failures, coordinates cooperation between the site and customer involved.
- Acts as the key point for the customer to ensure normal flow very quickly.
- Serves as key points for the site: characterizes the problem in the PDCA using 5W2H, conducts first‑level analysis and sends it to the concerned customer.

EDUCATION / EXPERIENCE / QUALIFICATIONS

Education / Certifications

- Bachelor’s degree in Industrial, Electrical, Mechanical Engineering or a related Engineering discipline.

Experience

- 5+ years of experience within a Customer Quality Engineering role at an international manufacturing organization.
- Experience in one or more of the following industries: Automotive, Medical, Electric, Electronics, Aerospace.
- Proficient English level.
- Excellent communication skills; works with outside customers and integral teams.
- Strong problem‑solving capabilities (8D, 5 why’s, Ishikawa, DMAIC).
- Use of necessary software tools for a Quality Engineering role: MS Office, Minitab 16, QMS systems, calibration and lab management software tools, customer portals.

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📌 Sr Customer Quality Engineer (Mexicali)
🏢 TPE de México, de C.V.
📍 Mexicali